When you begin your document sending journey here at BridgeU, one of the required actions is uploading documents for students. Ensuring the correct document type and giving the document a clear display name (so you don't mistakenly select the wrong document to submit) is important.
If you've mistakenly uploaded an incorrect document or no longer need a document for the student's applications, and you want to tidy things up quickly, this article will guide you on how to delete a document.
How to delete a document
Step 1: Navigate to Documents tab and use the search bar or available filters to locate the student. Once you have found the student's record, click the student's name, email address, or the arrow (>) icon on the right-hand side of the row to open the student's application and document details page.
Step 2: On the student's details page, select the Documents to view all files uploaded for that student. Here, you can review the list of available documents.
Step 3: Locate the document you want to remove and click the trash bin icon on the right-hand side of the document row.
If the document is not currently being used anywhere in the platform, a confirmation message will appear. Click on the delete button to permanently remove the document from the student's record.
In some cases, the trash bin icon will not be available, or you may see an information (i) icon instead.
This indicates that the document is currently being used in another form or application and cannot be deleted until it is removed or replaced.
Hover over or click the information icon to view the reason. For example:
"Document is being used in another form. Replace it first to delete."
Once you've replace the document, the file you are looking to delete is now "released" and you will be able to successfully delete the document from the Documents tab and delete it using the trash bin icon.
Please note: Deleted documents cannot be recovered. Additionally, documents that have already been sent cannot be deleted or replaced.
Deleting a Teacher Recommendation form (Common App)
If you need to delete a Recommendation letter, this can be done in the Documents overlay as long as it has not been sent to a university.
Step 1: Navigate to Documents tab and use the search bar or available filters to locate the student. Once you have found the student's record, click the student's name, email address, or the arrow (>) icon on the right-hand side of the row to open the student's application and document details page.
Step 2: On the student's details page, navigate to Documents > Recommendations to view all teacher recommendation requests and uploaded recommendation files associated with the student.
Step 3: Find the teacher recommendation you want to remove and click the trash bin icon on the right-hand side of the corresponding row.
A confirmation pop-up will appear. Click Delete to permanently remove the teacher recommendation from the student's record.
Note: Deleting a Teacher Recommendation permanently removes the entire recommendation request sent by the student to the teacher, along with any uploaded recommendation letter associated with that request. This action cannot be undone.
You can also delete pending Teacher Recommendation requests that have not yet been completed or submitted by the teacher.
Teacher Recommendations that have already been submitted through Common App cannot be deleted. For these recommendations, the Delete (trash bin) icon will not be available. Instead, you will see an Information (i) icon. Hover over the icon to view the message: "Document already submitted through Common App."
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