Login or access issues
Login or access issues
If you are unable to log in or access certain features, here are a few things to check:
Forgotten password: Use the “Forgot Password?” option on the BridgeU login page to reset your password via email.
Activation email not received: Check your spam/junk folder. If not there, ask your school admin to resend the activation email. Ensure your school's email domain allows automated emails from BridgeU.
Can't access a specific feature:Your user role may not have the required permissions. Please contact your school administrator to review and update your access level if needed.
If you require further assistance, please contact BridgeU Support via Live Chat or email hi@bridge-u.com
Course or university not available in BridgU
Course or university not available in BridgU
If a university or specific course is not in BridgeU's database, you can request it to be added. Please contact our support team via Live Chat or by emailing hi@bridge-u.com and include the below information for our reference so we can review this further for you:
The full university name and country
The specific course name and code (if applicable)
Application deadline/urgency
Official university website URL
The team will review and advise on expected timelines.
Student showing under incorrect graduation year on the Counselor Dashboard
Student showing under incorrect graduation year on the Counselor Dashboard
After updating a student's graduation year from the student edit page, the Counselor Dashboard should automatically reflect the change.
If the student still appears under the old graduation year, try the following:
Refresh the Counselor Dashboard page to load the latest data.
Verify that the graduation year has been saved correctly on the student profile.
If the issue persists after refreshing, contact BridgeU Support for further assistance.