As an outfitter, using Brindlechute to pay your guides is one of the easiest ways to handle payroll — and it's a huge benefit of running your payments through our platform.
Understanding the guide payment statuses helps you know exactly where the money is at any given time and what (if anything) you still need to do to keep things moving. This article breaks down each status, explains what it means, and gives you tips on how to read them with confidence.
Status | What It Means |
Paid | Outfitter payment has been confirmed as received by the guide. This can happen via manual or automatic methods. |
Sent | Funds are already in the guide's Stripe account and are in transit to the guide's linked bank account. This status is only visible if a guide has connected a bank account. |
Scheduled | Outfitter funds have not moved yet. They will begin processing on the scheduled date. |
Processing | Funds are moving from the outfitter’s account to Stripe. This is the ACH pull in progress. After Stripe receives the funds, the status then changes to Sent or Ready to Transfer, depending on if the guide has connected their bank account. |
Ready to Transfer | Outfitter funds have successfully processed into Stripe, but the guide hasn’t connected a bank account. Once connected, funds will be sent. This status is only visible if a guide has not connected a bank account. |
Pending | Outfitter has logged the payment as sent, but the guide has not confirmed receipt. Can remain in pending forever if the guide doesn't confirm. This status only applies for manual (off-platform) payments. |
Unpaid | Default state after trip is marked complete. Outfitter hasn’t provided payment yet. (Guides will see it labeled as "waiting for outfitter"). |
Understanding your payment cycle
If a payment is showing as Scheduled and hasn't moved yet, it may be waiting on your next payment cycle. Guide payments process based on the schedule set up in your account — Daily, Weekly, Bi-monthly, or Monthly. Payments must be submitted by 11:59 PM MT on the scheduled payout date to be included in that cycle. Any payment submitted after the cutoff will hold until the next scheduled date. To review or update your payment frequency, go to Admin Settings — Payment Settings.