Side-by-Side Comparison
Status Type | What It Tracks | Purpose |
Booking Payment Status | Whether the client has paid according to your payment policy | Financial progress and payment follow-up |
Trip Status | Whether all checklists and trip tasks are complete and on time | Operational readiness and compliance |
When the Two May Not Match
A trip can be:
Fully paid (green payment status) but missing documents (red trip status)
Incomplete payment (red payment status) but checklist-complete (green trip status — though rare)
This explains why some trips are red even if everything seems paid.
Example Scenarios
Status Combo | What It Means |
Green Trip + Red Payment | The client hasn’t paid — financial follow-up needed |
Red Trip + Green Payment | The client has paid, but documents or reports are missing |
Red Both | The trip has issues with both payment and checklist tasks |
Green Both | Trip is fully paid and fully compliant — no action needed |
How to Respond
For Booking Payment Status issues:
Navigate to Manage Booking > View Invoice to resend payment reminders or adjust due dates.For Trip Status issues:
Go to the Pre-Trip or Post-Trip tabs in Trip Details to resolve missing checklist items.
Summary
If you ever wonder why a trip is red, always check both statuses. Together, they provide full visibility into what’s ready, what’s at risk, and where to take action.