Brindlechute keeps your guides informed by email and text, from invitations and trip assignments to schedule changes and payouts. Here's every guide notification, grouped by what it's for. To edit or turn one off, click your organization name at the top of the left sidebar, click Notifications, then open the Guide tab.
Assignments and Requests
Notification | When it's sent | What you can change |
New Trip Assigned to Guide | The guide is assigned to a trip | Turn off only |
Guide Assignment Requested | You ask the guide to accept or decline a trip | Edit · Turn off |
Guide Assignment Request Expired Guide | The guide doesn't answer a trip request in time | Edit · Turn off |
Guide Unassigned from Trip | The guide is removed from a trip | Turn off only |
Prefer one reminder over an instant alert? Turn off New Trip Assigned to Guide and let the Guide Pre-Trip Reminder be the guide's main notification. Assigned trips still appear on the guide's calendar right away.
To choose whether guides are assigned directly or asked first, see Choose How Guides Get Assigned to Trips.
Shared Trip Schedules
Notification | When it's sent | What you can change |
New Shared Trip Schedule | You schedule a run of shared trips with the guide on it | Edit · Turn off |
Guide's Shared Trip Schedule Requests Expired | The guide doesn't answer the schedule's requests in time | Edit · Turn off |
Guide's Shared Trip Schedule Cancelled | A run of shared trips the guide is on is cancelled | Edit · Turn off |
Each of these covers the whole schedule in one message instead of one per shared trip. See How to Schedule Shared Trips.
Trip Changes and Reminders
Notification | When it's sent | What you can change |
Trip Canceled Notice | You cancel a trip the guide is assigned to | Turn off only |
Meetup Details Changed | A trip's meetup location, date, or time changes after clients can see it | Edit · Turn off |
Guide Pre-Trip Reminder | An assigned trip is coming up | Edit · Turn off |
Guide Report Reminder | A trip's guide report hasn't been submitted | Edit · Turn off |
Guide Gcal Conflict | An event on the guide's connected Google Calendar overlaps a trip they're assigned to | — |
Meetup Details Changed is off by default. Turn it on to start sending it. See Meetup Details Changed Guide Notification.
Guide Pre-Trip Reminder sends as many days before the trip as you choose. The timing is the same for every guide.
Guide Report Reminder is off by default. Once on, it sends at 7 PM on the trip day, then on Monday evenings while reports are still due. Each guide gets one message listing every report they owe. See Remind Guides About Outstanding Trip Reports.
Guide Gcal Conflict marks the guide as unavailable during that trip and asks them to adjust the calendar event if they're still free, or reply so you can reassign the trip.
Invitations and Onboarding
Notification | When it's sent | What you can change |
Guide Invitation to Connect to Organization | You add a guide who already has a Brindlechute account | — |
Guide Invitation to Create An Account and Join Organization | You add a guide who doesn't have an account yet | — |
Guide Invitation Reminder | An invited guide hasn't accepted yet | — |
Payments
Notification | When it's sent | What you can change |
Guide Payment Deposited | A payment from you lands in the guide's bank account | — |
Guide Needs to Connect Bank Account | The guide has a pending payment but no bank account connected | — |
Good to know
Most guide notifications go by email and text. Guide Gcal Conflict and Guide Needs to Connect Bank Account are email only. For the others, use the Send via dropdown on the Guide tab to choose Email, SMS, or both.
"—" means the notification always sends and its wording can't be changed.
Need to pause everything? The Guide notification toggle at the top of the Guide tab turns off all guide notifications at once, for example during setup or testing. Switch it back on anytime to resume them.