What You’ll See
Each item displays the full payment context. When you open a charge or refund, you’ll also see:
Any associated account debits created to fund a refund
Any related bank transfers once a payout has processed
This gives you a full picture of how the payment moved through your system.
The Payment details column shows how each transaction was paid -- Cash, Card ending in 4242, Bank account ending in 6789, and so on.
You may also see a Settlement entry: a $0 record logged when a booking's price changes but no refund is issued for the difference. It confirms the change happened without any money moving, and doesn't affect the Payment details column since no payment method is involved.
Customize Your Columns
The Client Transactions table is fully customizable — choose which columns appear, reorder them, and pin the ones you reference most.
Click the columns button in the top right of the table to open Edit columns.
Check or uncheck a column to show or hide it.
Drag a column by its handle to reorder it.
Click the pin icon next to a column to freeze it in place, so it stays visible as you scroll horizontally across the table. Click again to unpin.
Click Update to apply your changes.
Your column selection also shapes your export. Click Generate in the top right of the table and choose Export current view to include only the columns currently shown, so setting up your table first gives you a clean, ready-to-use export.
Trip end date is available in Edit columns alongside Trip start date, and carries into your export like any other column.
Tip: Once you have the table set up the way you want it, you can save that setup by name and switch back to it anytime — or share it with your whole organization. See Saved Views in Client Transactions.
Available Filters
Use filters to quickly narrow your results:
Invoice #: a search box at the far left of the filter bar. Enter a full invoice number to narrow the table to that booking's transactions. See How to Find a Payment by Invoice Number.
Executed Date: a From and To date pair
Trip Start Date: a From and To date pair
Trip End Date: a From and To date pair
Client
Charge Type: Charge, Refund, or Settlement
Payment Status: Pending, Scheduled, Executing, Expected, Executed, or Failed
Transaction Type: Deposit, Final payment, Deposit + final payment, Paid in Full, Refund, or Settlement
Payment Type: Credit card, ACH, or Gift card
These filtering tools help you isolate payments, answer billing questions, and export accurate reports.
Filter by Payment Type
Use the Payment Type filter to see only the transactions paid a certain way, such as every ACH payment or every payment made with a gift card.
Click Payments in the left sidebar, then open the Client transactions tab.
Click Payment Type in the filter bar.
Select Credit card, ACH, or Gift card.
The table updates to show only transactions paid that way. To remove the filter, open Payment Type and click Clear, or click Clear filters to reset every filter.
Cash, check, and other offline payments aren't a Payment Type option. To find them, sort the Payment details column. For a complete list, run the Client transactions export and filter the Payment Type column for CUSTOM in your spreadsheet. See Understanding the Client transactions export.
Why This Matters
Client Transactions is your central view for all client-facing payment activity. It provides clarity around charges, refunds, settlements, payout timing, and supports clean financial reconciliation across bookings.