If a guide can’t find their invitation, it’s usually a simple email issue. Here’s how to check and fix it quickly.
How to fix guide not receiving the invitation email
Check the email
Make sure the email you sent the invitation to matches the email the guide used to create their account. Sometimes a small typo can cause the invite not to appear.Check spam or promotions folder
Ask the guide to look in their spam, junk, or promotions folder—sometimes invitations land there instead of the inbox.
If nothing else works, you can send your guides directly to this link to download the Brindlechute app and login:
App link:
All they need to do is:
Log in using the same email address you sent the invite to.
Once logged in, they to go to the Outfitters tab.
Find your outfitter name and click Accept.
Once the correct email is used and any folder issues are checked, the guide should see the invitation and be able to accept it right away.