When pre-assigning a guide to a trip, you might see a note that says the guide is “Unavailable.” This usually means the guide already has something scheduled on that date. Below are reasons and how to check.
Reasons a Guide Shows as Unavailable
1. The Guide Already Has a Confirmed Trip
If the guide is already assigned to another confirmed trip on the same date, they will show as unavailable.
This helps prevent double-booking and scheduling conflicts.
What to check:
You to Trip Calendar, Assignments, or Guide's Calendar.
Review their assigned trips.
Look for another confirmed trip on the same date.
2. The Guide Has Blocked the Date on Their Calendar
Guides can block off dates on their calendar when they are not available (personal time, other work, vacation, etc.).
Even if you don’t see another trip assigned, the guide may have manually blocked that date — which will make them appear unavailable.
What to check:
Open the guide’s profile.
View their calendar.
Look for a blocked date on the trip day.
If a guide shows as unavailable, check their trips and calendar first. The system is simply preventing a scheduling conflict.