If a guide should no longer be assigned to trips through your account, you can mark them as inactive. This removes them from assignment dropdowns and prevents them from being assigned to new trips going forward. It does not automatically remove them from trips that are already assigned, so you will still need to update any upcoming bookings manually. To make those changes quietly, you can turn off guide notifications before reassigning future trips.
Step 1: Mark the Guide as Inactive
To deactivate a guide, navigate to their profile and mark them as inactive.
What this does:
The guide will no longer appear in any assignment dropdowns.
They cannot be assigned to any new or future trips.
The guide is not notified that they have been marked inactive on your account.
Step 2: Clean Up Existing Assignments
Marking a guide inactive does not automatically remove them from trips they are already assigned to. You will need to manually reassign those trips.
To do this without notifying the guide:
Turn off guide notifications before making any changes. This ensures the guide does not receive cancellation or reassignment alerts.
Go through any existing trip assignments and make the necessary reassignments.
Once all updates are complete, you can re-enable notifications if needed.
Tip: Turning off notifications first is an important step — skipping it may result in the guide receiving alerts about canceled or changed trips.
Step 3: Understand What the Guide Can Still See
Even after being marked inactive, the guide retains limited access:
Past trips — The guide can still view their history of past trips in the guide app.
Your connection remains active — You can still see the guide's availability on your end.
Disconnecting Completely
If the guide would like to be fully disconnected from your account, they must reach out directly to support to request this. This is not something that can be initiated from your side.
Summary
Action | Result |
Mark guide inactive | Removed from dropdowns; cannot be assigned; guide is not notified |
Turn off notifications, then reassign | Existing trips updated without alerting the guide |
Guide's app access | Can view past trips; connection and availability remain visible |
Full disconnection | Guide must contact support to request this |