Apply a gift card to a booking from your dashboard when a client wants to use a gift card but can't pay with it in online booking. This usually happens when the gift card's balance doesn't cover the full total, including booking fees. You charge what's on the gift card, then collect the rest of the payment by card, check, or cash.
How to apply a gift card to a booking
Create a new booking, or find the booking you want to apply the gift card to:
From Bookings: click Bookings in the left sidebar and select the booking.
From the Trip calendar: click Trip calendar in the left sidebar, click the trip, then click View trip detail in the pop-up.
If you just created the booking, save it.
Scroll down to Payments Due and click Collect Payment.
Select Pay Deposit or Pay in Full. Gift Card isn't available with Pay Deposit and Schedule Remaining Balance, because only cards can be scheduled.
Select Gift Card as the payment method and enter the 16-digit gift card number.
Choose how much to charge:
If the gift card's balance covers the amount due, select Full Payment or Deposit.
If the gift card's balance is less than the deposit or the full amount, select Partial Payment and enter the gift card's remaining balance.
Click Confirm and Charge.
After you apply the gift card
The charge appears in the booking's audit trail as a Gift Card payment, and the client receives a Payment Received email. On the gift card's page, the Timeline shows the booking the card was spent on, and the Remaining balance goes down by the amount you charged.
If the gift card didn't cover everything, collect the rest of the payment by card, check, or cash. See How to Manually Collect a Payment on a Booking.
Good to know
Check the gift card's remaining balance first. Click Gift cards in the left sidebar, under Products, then click the gift card to see its Remaining balance. You can also search the list by code, recipient, or giver.
Part of a gift card payment goes to booking fees. The amount you charge to the gift card covers the trip and the booking fees together. For example, charging $125 to a gift card doesn't reduce the trip balance by the full $125, because part of it pays the fees.
Gift card payments can't be scheduled. To use a gift card on a booking with a deposit, charge it with Pay Deposit or Pay in Full, not Pay Deposit and Schedule Remaining Balance.
Fully spent cards become inactive. When a gift card's balance reaches $0.00, its status changes to Depleted and it moves to the Inactive tab.
Applying a gift card from your dashboard lets clients use every dollar on their gift card, even when it doesn't cover the whole booking. For how gift cards work end to end, see How Gift Cards Work.