What Triggers It
Brindlechute sends a Booking Payment Failed alert to your team every time a client card or ACH charge does not go through. This includes retry attempts — each failed attempt sends its own alert.
What the Alert Includes
The booking
The paying client
The amount attempted
The reason returned by the payment processor
A link to open the booking
This alert reports a failure — it does not resolve one. No money is collected, the client does not receive this notification, and Brindlechute does not retry the payment on its own. To clear the failure, retry the charge or update the payment method from the booking.
Who Receives It
The alert goes to your team members by email and SMS. It respects each team member's notification preferences, and SMS delivery requires consent.
Turning It Off or Changing the Channel
Click your Organization name in the top-left corner of the dashboard.
Select Notifications, then open the Team tab.
Find Booking Payment Failed and use the Send via dropdown to choose Email, SMS, or both — or turn the notification off.