🚨 Only owner and franchisor roles can have access to this feature.

Steps to export invoices

Expected result

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The ZIP file is named in the format invoices_YYYY-MM_[id].zip. It contains:

Each PDF is named: YYYY-MM-DD_[invoice-number]_[type].pdf
Examples:
- 2025-03-15_INV-000123_invoice.pdf
- 2025-03-20_CN-000456_credit-note.pdf
The date in the filename is the invoice issue date, displayed in your studio's local timezone.

Named invoices_manifest.csv, this spreadsheet lists every invoice in the export. It includes:

Column	Description
`invoice_number`	Invoice or credit note number
`issue_date`	Date and time the invoice was issued (in your timezone)
`customer_name`	Client's full name
`amount_due`	Amount (in your currency, e.g. EUR)
`currency`	Currency code
`invoice_type`	"Invoice" or "Credit Note"
`pdf_filename`	The name of the matching PDF in the ZIP
`invoice_internal_identifier`	Internal unique reference
`company_id`	Your studio's identifier

This file can be opened in Excel, Google Sheets, or imported into accounting software.

The export covers regular invoices and credit notes only. Internal adjustments and migration records are excluded.

Only invoices from March 2025 onwards are available
You cannot export the current or future month
Migrated invoices are excluded
Invoices without PDF attached will be missing from ZIP. They are still listed in the CSV manifest.

Exports are ready on the 1st day of the following month
- For example, the March 2025 export is automatically prepared on April 1st.
- If unavailable on the 1st, try again within 24 hours. ZIP generation may be pending.
You can download the same export multiple times
Each export covers one month only
The export reflects your studio's configured timezone. Issue dates and the invoices included are determined by when the month started and ended in your local time, not UTC.

Message	What it means	What to do
"Exports only available from March 2025 onwards."	The selected month is before the feature launch date.	Select March 2025 or later.
"Cannot download export for current or future month. Please wait until next month."	You selected the current or a future month.	Wait until the month is fully over.
"Export is being processed. Please check back later today or tomorrow (max 24h)."	You are downloading on the 1st of the month and the export is still being prepared.	Try again later the same day or the next day.
"Export failed. Please contact support."	Something went wrong on our end while generating the export.	Contact the support team.
"Export not available yet. Please check back later."	The export is still being prepared (not yet complete).	Wait a few hours and try again.
"No invoices available for this period. Your company started invoicing later."	Your studio had no invoices before this period — the feature only covers months where invoices exist.	No action needed.
"Something went wrong. Please try again."	An unexpected error occurred.	Try again; if it persists, contact support.

Can I download the same month multiple times?
- Yes. The file is already prepared — each download simply re-opens the same ZIP. There is no limit on downloads.
Can I download exports for multiple months at once?
- No. Each export covers exactly one calendar month. You need to repeat the process for each month you want.
Are refunded invoices included?
- Yes. Both regular invoices and credit notes (refunds) are included and clearly labelled in the PDF filename and CSV.
My export says "No invoices for this period" — is something wrong?
- No. It means your studio simply had no billing activity during that month. This is normal for periods before you started using the platform's invoicing, or quiet months with no transactions.