This insight connects your billed revenue to actual usage. It shows what has been earned, what is still deferred, and where credits expire without being used (breakage), so you can manage cash flow, optimize your pass catalogue, and re-engage clients before their credits run out.
It helps you answer questions like:
How much revenue have my passes generated, and how much is still locked in active passes?
Which passes and categories drive the most earned revenue?
How much revenue am I keeping from credits that expire unused (breakage)?
Are my clients actually using the credits they paid for?
Which manual adjustments and refunds have affected my revenue?
Get started: select your filters
The date range on this page is based on the pass activity date. Depending on the tab, this can be the consumption date, the pass validity period, or the expiration date.
The filters at the top of the page apply to every tab:
Date: the time period for your analysis (default: last 6 months)
Pass Name: filter to one or more specific passes
Click More to open Additional Filters & Settings:
Pass Category: filter by one or more pass categories
Pass Billing Location: filter to one or more billing locations (when multi location is enabled)
Subscription: choose to include subscriptions, show them only, or exclude them
Exclude Aggregators: hide aggregator companies (for example, ClassPass) from all results
Compare With: the benchmark period used for the "vs. previous period" comparisons (default: Previous Year)
Group By: the time granularity for charts (default: Month)
Use Group By to switch between a monthly and weekly view, and Compare With to benchmark against the previous period or the previous year depending on the seasonality of your business.
The insight is organized into five tabs: Revenue & Usage, Deferred Revenue, Breakage Revenue, Adjustments & Refunds, and Billing Locations.
1. Pass Revenue & Usage
Track how your pass revenue splits between earned and breakage, spot which passes generate the most value, and drill into individual usage events.
Key metrics
Four KPI tiles at the top of the tab, each with a comparison vs. the previous period:
Metric | Definition |
Earned Revenue | Total revenue recognized in the selected period, from credit usage and time-based recognition for unlimited passes. |
Used Passes | Number of passes with at least one usage event in the period. |
Clients | Number of unique clients who used a pass in the period. |
Breakage Revenue | Revenue recognized from expired unused credits (credit-based passes only). |
Earned & Breakage Revenue per Period
A stacked bar chart showing total pass revenue per period, broken down by source: Group Activity, Appointment, Unlimited Passes, Manual Remove, On-demand, and Breakage. Each bar is annotated with the earned vs. breakage split, so you can see at a glance how much of your revenue comes from real usage.
Earned Revenue by Source
A donut chart breaking down total earned revenue by usage source, with the period total in the center. Useful to understand which channels (group classes, appointments, on-demand, and more) drive your recognized revenue.
Top Passes
Compare your top passes by earned revenue, credits used, and breakage to focus your offer mix on what performs best.
Earned Revenue per Passes: a ranked horizontal bar chart by pass name or category (use the View By toggle), limited to the Top N you choose. A Usage Source filter lets you focus on a single channel.
Details per Pass or Category table: aggregated performance per pass or category, including Number of Used Credits, Earned Revenue, Breakage Revenue, Number of Used Passes, Passes with Breakage Revenue, Average Earned Revenue per used pass, and Average Earned Revenue per used credit.
All Pass Usage Details
A granular, row-level log of every usage event (one row per credit consumption), with a Usage Source filter and a Download button. Each row includes the pass and client, the usage date and source, the number of used credits, the earned revenue, and the remaining credits and deferred revenue after the event.
How to use it: a high breakage share on a specific pass often signals too many credits, a validity that is too short, or pricing that does not match how clients actually use it.
2. Deferred Revenue
See how your deferred revenue evolves each period and check your balance at any point in time. Deferred revenue is the money you have collected but not yet earned: the remaining value of credits still sitting on active passes.
New to the concept? Read Understand Deferred Revenue for a plain-language explanation with examples.
Deferred Revenue Details
A period-by-period table showing the full deferred revenue waterfall. A Revenue / Credits toggle switches between revenue amounts and credit counts. Columns:
Column | Definition |
Deferred Revenue (BOP) | Balance at the beginning of the period. |
Earned Revenue | Revenue recognized during the period. |
Billed Amount | New pass sales collected during the period. |
Breakage Revenue | Revenue from expired unused credits (credit-based passes only). |
Refunded Amount | Amount returned to clients during the period. |
Lost Amount from Refunds | Deferred revenue lost when a refund removes all remaining credits but returns less than the full deferred amount. |
Deferred Revenue (EOP) | Closing balance at the end of the period. |
Deferred Revenue Over Time
A waterfall chart showing how the deferred balance moves each period: billed amount adds to it, while earned revenue, breakage, and refunds reduce it. The grey anchors show the opening and closing balance.
How to read it: a growing balance means new sales are outpacing usage. A shrinking balance means clients are working through their credits faster than you are selling new passes.
Deferred Revenue at a given Date
Track your deferred revenue balance, active passes, and earned revenue at a specific point in time, so you understand how much future revenue is already committed. Controlled by a Report Date picker (default: start of today) and a Minimum Remaining Credits filter.
Four KPI tiles scoped to the report date: Active Passes, Active Clients, Earned Revenue, and Deferred Revenue.
The Active Passes at Report Date table has a Passes / Clients toggle and a Download button:
Passes view: one row per active pass, with validity dates, remaining credits, deferred and earned revenue, and used-up rate.
Clients view: one row per active client, with their passes, total remaining credits, deferred and earned revenue, and last validity end date.
How to use it: filter the Clients view by a minimum number of remaining credits to find clients sitting on unused capacity, then re-engage them before their passes expire.
3. Breakage Revenue
Analyze how breakage revenue evolves over time and by pass, to measure how much deferred revenue you are converting and how much is being left on the table.
Two things to keep in mind on this tab:
Breakage revenue reflects expired unused credits only. Unlimited pass revenue with no activity is shown separately as Unused Unlimited Passes Revenue, and is not counted as breakage.
The Earned Revenue column here shows the total earned revenue of each pass over its full lifetime at expiration, not the period revenue shown on the other tabs.
Breakage Revenue Over Time
A bar chart of breakage revenue per period, split between Breakage Revenue (expired unused credits from credit-based passes) and Unused Unlimited Passes (time-based revenue from unlimited passes that had no activity, shown for reference).
Breakage Revenue per Passes
A ranked horizontal bar chart (Top N) showing breakage revenue by pass name or category. For unlimited passes, the bar shows their Unused Unlimited Passes Revenue instead.
What is the share of your breakage revenue?
Revenue Share Over Time: a 100% stacked bar chart per period, splitting total pass revenue across Breakage, Earned from Unlimited but Unused, and Earned & Used.
Revenue Share per Passes: the same three-way split for each individual pass (Top N), revealing which passes have structurally high breakage.
Passes with breakage revenue
A row-level table (with Download) listing every pass that generated breakage revenue or has unused unlimited pass value. Includes the pass and client, breakage revenue, expired credits, earned revenue at expiration, used-up rate, unused unlimited passes revenue, validity and expiration dates, and billed amount.
How to use it: sort this table by breakage revenue to find which passes and clients leave the most value unused, and use it to inform your pricing, credit counts, and validity periods.
4. Adjustments & Refunds
Monitor all manual credit adjustments and refunds to keep your revenue reporting accurate and catch irregular patterns over time. Use the Adjustments / Refunds toggle at the top right to switch between the two views.
Adjustments
Adjustments over Time: a bar chart of credits Manually Added and Manually Removed per period, with a Revenue from Manually Removed line overlaid to show the revenue impact of removals.
KPI tiles: Manually Added (total credits added) and Manually Removed (total credits removed, with the associated earned revenue).
Adjustments Details table (with Download): a row-level log of every manual adjustment, including the credit change (negative = added, positive = removed), the pass and client, the earned revenue, and the remaining credits and deferred revenue after the update.
Refunds
Refunds over Time: a bar chart of refunded credits per period, with the refunded amount in the tooltip.
KPI tiles: Refunded Amount and Refunded Credits.
Refunds Details table (with Download): a row-level log of every refund event with the same level of detail as the manual update table.
How to use it: review this tab regularly to catch unusual spikes in manual adjustments or refunds that could distort your revenue figures.
5. Billing Locations
⚠️ This tab is visible only if your studio has at least one billing location. Please contact your account manager for more information.
Use this tab to analyze your pass revenue and usage by billing location. It helps you compare locations and understand where earned revenue, breakage revenue, unused unlimited pass revenue, adjustments, and refunds are generated.
Pass revenue by billing location
Earned & Breakage Revenue by Billing Location: a stacked bar chart showing total pass revenue by billing location, broken down by usage source (Group Activity, Appointment, Unlimited Passes, Adjustments, On-demand) and Breakage. Each bar shows the earned vs. breakage split.
Earned Revenue by Billing Location: a donut chart showing each billing location's share of total earned revenue, with the total earned revenue displayed in the center.
Billing Location performance summary: a table summarizing each billing location with Earned Revenue, Number of Used Passes, Breakage Revenue, Unused Unlimited Passes Revenue, and Average Earned Revenue per used pass.
Breakage revenue by billing location
Breakage Revenue by Billing Location: a bar chart showing where breakage revenue and unused unlimited pass revenue are generated.
Revenue Share by Billing Location: a 100% stacked bar chart showing the split between Breakage, Earned from Unlimited but Unused, and Earned & Used for each billing location.
Credits adjusted or refunded by staff
Use the Adjustments / Refunds toggle to switch between staff credit adjustments and refund events.
Adjustments by Billing Location: shows credits manually added and manually removed by staff for each billing location, with Revenue from Manually Removed overlaid as a line.
Refunds by Billing Location: shows refunded credits and refunded amounts by billing location.
How to use it: compare billing locations to spot locations where revenue relies heavily on breakage, unused unlimited passes, manual removals, or refunds, then investigate the local pass offer, validity rules, or operational process.
Key definitions
Key definitions
Term | Definition |
Earned Revenue | Revenue recognized as the service is delivered: credit consumption (bookings, appointments, on-demand, manual removals) for credit passes, and time elapsed for unlimited passes. |
Deferred Revenue | Revenue collected but not yet earned: the remaining value of credits still on active passes. |
Breakage Revenue | Revenue kept when credits expire unused at the end of a pass validity period (credit-based passes only). |
Unused Unlimited Passes Revenue | Time-based revenue from unlimited passes that had no activity during their validity. Shown alongside breakage for visibility, but not counted as breakage. |
Billed Amount | Total amount charged to clients when a pass is purchased, taxes included. |
Used Credits | Credits consumed through bookings, appointments, on-demand purchases, or manual removals. |
Remaining Credits | Credits still available on a pass at a given point in time. |
Used Up Rate | The share of a pass that has been consumed (used credits over initial credits). |
Adjustment | A staff-initiated credit adjustment, adding credits to a pass or removing them. |
Refund | A credit removal paired with a monetary refund returned to the client. |
Lost Amount from Refunds | Deferred revenue lost when a refund removes all remaining credits but returns less than the full deferred amount. |
Best practices
Use this insight regularly (weekly or monthly) to:
Monitor deferred revenue health: check whether your balance is stable or growing, and investigate significant period-over-period drops.
Optimize your pass mix: promote your top-performing passes, and review passes with structurally high breakage for pricing, credit count, or validity changes.
Improve client utilization: identify clients with many remaining credits and re-engage them before their passes expire.
Audit manual activity: review manual updates and refunds to ensure data integrity and flag unusual spikes.
Data freshness
Data on this insight is refreshed hourly.
Permissions
Access to the Pass Usage insight depends on your permissions for the Pass report in the back-office:
If your user can view, edit, or export that report, you will have access to this insight.
Otherwise, this insight will not be available to you.