Before any reimbursement, consider other solutions such as creating a credit note, adding a positive balance to your member's account, or postponing your event.
1st Step: Access the list of members who have booked your workshop
Go to Workshops > Click on the desired workshop > Search for the session in the calendar and click on the session
2nd Step: Cancel your member's invoice
On the list of your subscribers, click on your 1st member.
Then find his reservation and the pass used, please click on it.
Then find the invoice associated with this pass and click on cancel. This will delete the reservation associated with this pass.
3rd Step: Refund your member
Attention: If the payment was made online you will be able to refund your member directly to the original payment method through the platform.
In the invoice to be refunded, cancel it:
You'll be prompted to decide the refund method, select "direct refund" for online payment methods (if you want to refund to the member's account or card),
"refund on internal account" will create a positive amount in your member's account to use in future purchases, and "manual refund" should be used if you're going to refund the client through a manual payment such as cash or bank transfer:
That's it, the member is refunded! Your display should look like this:
