⚠️ Our payment partner does not allow a partial refund directly to the credit card or IBAN. Therefore, you have to first refund to the client credit account balance and then take the money out of their credit account with another payment method (manual payment).
1st Step: Refund the credits and convert them to monetary value
In the search bar, search for the member you want to partially refund, open their profile and then look for the "Passes" tab > Select the pass to be partially refunded > Click on "Transform in credit" button that is displayed on the right hand side of the screen as shown in the screenshot below:
Then:
Choose the number of credits to deduct from the pass (if any).
Choose the total value that will be credited to the member's account balance corresponding to the refunded credits.
Click on "Save".
The member now has a positive credit account balance.
2nd Step: Refund the customer.
By default the refunding of the credits is done in the member's account balance. Here, 2 options are available:
Leave the member's deposit in positive and use their deposit to buy other products later
Manually refund the member immediately.
Follow these instructions to manually refund your member: