The objective here is to be able to give access to Videos On Demand to the clients that bought compatible passes. Video On Demand (VOD) allows clients to watch pre-recorded videos at their convenience, enhancing their flexibility and access to content.
This option is available in the ‘Pass’ or the ‘Pass appointments’.
In Products > Pass / Pass appointments > Create a new pass OR modify a pass > Select the option “Enable access to Video On Demand”. Additionally, you can enable VOD access on appointment cards (RDV) by selecting the option to grant access to VOD when creating or editing an appointment card.
Concerning restrictions, you have to select relevant categories or no category at all to activate it. If videos are set to 0 credits, they will allow unrestricted access. To restrict access, assign a positive credit cost to each video.
⚠️ Warning: By default, all passes will give access to VOD if left unchanged. Additionally, videos set to 0 credits will also allow unrestricted access, regardless of pass configuration.
If you need more information on VOD, see this section !
Troubleshooting Common Access Issues
Browser-Related Access Problems
If some members can access older VODs but not newer ones, the issue is likely caused by outdated cookies or cached session data in the browser. This can happen after background updates or changes in access validation. Solution:
Clear the browser’s cookies and browsing/cache data.
Fully log out of the account.
Log back in and try accessing the VOD platform again. Clearing cookies and cache forces the browser to fetch fresh data and reestablish the correct access rights.
Package Linking Errors
The error message “No tienes acceso a este video” often appears when:
The video is not linked to the same voucher/package that was purchased.
The video is not published. Solution:
Verify the video-to-package link:
Navigate to the VOD settings in the admin panel.
Confirm that the correct voucher/package is selected as the “linked package.”
Ensure the video is published:
Check that the video status is set to “published” (not draft).
If testing with a specific customer account, confirm that the exact voucher/package linked to the video was purchased. Correcting the linked package and ensuring the video is published typically resolves this access error.
Tips for Managing Access Rights
Regularly review and update video settings to ensure proper access control.
Test access using different member accounts to verify that configurations are working as intended.
Clear browser cache and cookies periodically to avoid session-related issues.