Log in to your casino account and go to the deposit/cashier section.

Select a payment method and enter the amount you intend to deposit.

Enter the reload code exactly as provided in the promo code field (codes can be case-sensitive).

Confirm the deposit and wait for the transaction to process.

Check your account to verify the bonus has been credited to your balance or bonus wallet.

Open the bonus terms to review wagering, time limits and game restrictions before playing with the bonus.

Eligibility: Promotions are available only to eligible players defined by the operator and jurisdiction. You must meet age and location requirements.

Wagering requirements: Most reload bonuses require you to wager bonus funds a certain number of times before you can withdraw winnings. Read the wagering clause closely.

Withdrawal limits: Some offers cap the maximum withdrawable amount from bonus winnings or separate bonus funds into a bonus wallet until requirements are met.

Game contributions: Not all games contribute equally to wagering. Slots often contribute more than table games or video poker — the specific contribution rates will be in the terms.

Time limits and expiry: Bonuses and wagering periods typically expire after a defined interval. Unused codes may also have expiry dates.

One bonus at a time: Many casinos allow only one active bonus per account. Attempting to claim multiple overlapping promotions can void bonuses.

KYC and verification: Withdrawals are commonly subject to identity verification (KYC). Pending documents can delay or block cashouts tied to a reload bonus.

Code not applied: Re-check spelling and case sensitivity, ensure you entered the code in the correct field, and confirm the deposit reached the required minimum. If still not applied, contact support with a screenshot of the deposit confirmation.

Code says expired or invalid: Offers may be region-locked or time-limited. Verify the promotion’s eligibility and the date it was issued. Support can confirm whether the promotion is active.

Bonus credited but locked: Review the wagering requirements and game restrictions. Winnings from bonuses are often locked until wagering is complete.

Unable to withdraw: Check for pending KYC requests, wagering requirements not yet met, or maximum withdrawal caps tied to the bonus. Satisfying KYC and wagering terms usually resolves withdrawal holds.

Multiple accounts: Using more than one account to claim the same promotion typically breaches terms and can lead to bonus denial and account closure.