Read the promotion details: Open the promotion page and read the full terms and rules specific to the weekly reload offer.

Log in to your account: Ensure you are using an account that has been verified and is in good standing.

Opt in if required: Some offers require you to opt in explicitly on the promo page or to enter a promo code at deposit time.

Make a qualifying deposit: Use an accepted payment method and meet any deposit criteria stated in the offer terms.

Receive the bonus: Check your bonus/cash balances or the promotions section for confirmation. Some offers are credited instantly; others may take a short processing period.

Follow wagering rules: Before attempting withdrawals, satisfy all wagering and contribution requirements listed in the promotion terms.

Eligibility: Confirm you meet age and jurisdictional requirements. All offers depend on operator terms and your location.

Opt-in and promo codes: Note whether a promo code must be entered and where to enter it.

Qualifying deposits and payment methods: Some deposit types (e-wallets, Skrill, Neteller, etc.) can be excluded from bonus eligibility—check the rules.

Wagering requirements and game contributions: Understand how different games contribute toward playthrough and whether any maximum bet limits apply during wagering.

Time limits: Look for expiry windows for bonus use and playthrough completion.

Maximum withdrawal limits and caps: Some reload offers impose caps on how much you can withdraw from bonus winnings.

One bonus per household/account: Operators commonly restrict bonuses to one per player, household, IP address or payment method.

Promo code not accepted: Double-check code entry fields, case sensitivity, and whether there are spaces. Verify the code is required; some offers auto-credit.

Bonus not credited: Confirm you made a qualifying deposit and met opt-in steps. Check the promotions or wallet tab and allow short processing time. If still missing, contact support with deposit and account screenshots.

Winnings locked or withdrawal blocked: This usually means wagering requirements or verification steps are outstanding. Complete identity verification (KYC), review wagering progress, and respect max bet limits while wagering.

Payment method excluded: Use an alternate accepted payment method for the qualifying deposit if the one you selected is excluded from bonuses.

Multiple accounts flagged: If you have duplicate accounts under the same household or IP, the operator may void bonuses. Use only one verified account.