Below are some quick steps that resolve most common issues. If you’re still stuck, we’ve also included what to send us so we can help faster.
Step 1: Refresh & Restart
Try this first:
App users: Force-quit the app and reopen it.
Web users: Refresh the page or log out and back in.
Many temporary glitches (like things not loading or buttons not responding) clear up with a quick restart.
Step 2: Check Your Connection
Buenro needs a stable internet connection to work properly.
Make sure you’re connected to Wi-Fi or mobile data.
If you're on public Wi-Fi, try switching to mobile data (some networks block app traffic).
Try loading another site or app to confirm your internet is working.
Step 3: Clear Cache or App Data
Sometimes old data causes issues.
App: Delete and reinstall the app. This won’t erase your account or data.
Browser: Try in an incognito/private window or clear your browser cache.
Step 4: Update the App
Make sure you’re on the latest version of Buenro:
iOS: Go to the App Store → Search “Buenro” → Tap “Update” (if available)
Android: Google Play Store → Search “Buenro” → Tap “Update”
Outdated versions can cause compatibility issues or missing features.
Step 5: Try Another Device or Browser
Still having trouble?
Try opening Buenro on a different device (e.g. another phone, tablet, or desktop).
Switch browsers: Chrome, Firefox, Safari, and Edge are all supported — but the latest version always works best.
Still Not Working? Here’s What to Send Us
If none of the above helped, contact support with the following details:
What were you trying to do?
(e.g. posting, logging in, updating your profile)What happened instead?
(Error message? Blank screen? Something not saving?)Are you using the app or the website?
Device + operating system:
(e.g. Samsung S23 on Android 14 / MacBook Pro on macOS 13.5)App version:
(Found in the app’s settings or profile menu)Screenshot or screen recording:
(Optional, but really helpful)
Once we have this, we’ll dig in and get back to you as soon as possible.