A refund is cash received due to an overpayment for goods or services or because a good was returned to the vendor. Follow the steps below to record purchase refund.
1. Navigate to Purchases -> Refunds -> +New
2. The New Purchase Refund window appears.
3. Enter the information below:
Field | Explanation |
Contact | Select the supplier contact. Choose to create a new contact or existing contact. |
Date | Select a Refund date. Note: The default date is the Current Day. |
Currency | Select Currency. Note: The default currency is the Malaysian Ringgit (MYR). |
Rate | Only for foreign currency transactions. You can follow the default daily rate based on the system generated or use your own rate. |
Deposit To | Choose an account the Deposit To. You can choose an existing account or click on +Add Account to create a new account. |
No. | Key in your Refund No. or the system will autogenerate it. Note: Turn on Custom Numbering in the Company Settings > Number Formats to override the auto-numbering. |
Reference No. | Key in a References No. if any. *(Optional) |
Payment Method | Select Payment Method. You can choose an existing item or click +Add Item to add a new payment method. |
Tags | Add Tags for your transaction if any. *(Optional) |
4. Scroll down to Credit Refunds Section.
All outstanding Credit Notes and Payments for the selected supplier appear in this list.
5. Tick the transaction you want to refund and key in the Apply Amount.
6. Scroll down to the Others section. Key in notes under Remarks for your supplier. Refer to Styling Guide. *(Optional)
7. Write a Description. *(Optional)
Note: The transaction description will be appearing on the Reports.
8. Attach Files to the transaction, either select the existing files or upload a new file.
9. Once the file is uploaded, tick Shared if the file needs to be shared with the contact.
10. Tick Send Email to send the document immediately upon saving.
11. Click Save to save the transaction in the system. You can save this transaction as Draft, Pending Approval or Ready.
12. After clicking save, type Email Address to share this transaction with your contact.
13. Add in a Subject for the Email.
14. Type a Personal Message for the Email.
15. Select the Form Design.
16. Click on Save & Send.