Troubleshooting Tips
If your Garmin device isn’t syncing to Healthy Cities and you’ve already learned how to sync your Garmin to Healthy Cities, please review these common issues to learn why your steps might not be syncing.
It's my first day, and I see fewer steps than I should:
Garmin only allows Healthy Cities to get the steps from after you signed up with us (for example: if you signed up at 2pm, we can only get the steps you took after 2pm from Garmin). Usually, this is the cause of some step inaccuracies on the first day of syncing.
It's been a couple days, and my steps still aren't showing up:
Make sure you have steps coming in at connect.garmin.com. If there are no steps there, then you may have connected the wrong account or your device doesn't collect steps. If your device collects steps and you believe you may have simply connected the wrong account, you can go to connect.garmin.com and click the profile icon at the top right of your screen. Then, click Account Settings > Account Information. The correct email should be listed at the top of the page. Reconnect your Garmin to Healthy Cities using this email to login to Garmin when prompted.
Confirm Healthy Cities can access your Daily Health Stats. Please click here > scroll down to Healthy Cities under Connected Apps > confirm that Healthy Cities is listed and that your Daily Health Stats toggle is enabled or showing green:
Garmin's system only works with all-day trackers. If your device is not an all-day tracker then it might not integrate with the Garmin system we use.
Why aren’t my active minutes syncing?
If minutes are showing in your Garmin app but aren’t syncing to Healthy Cities, this is because Garmin doesn't always send Healthy Cities a full active minute count based on how Garmin categorizes minutes. If you know how much time you've spent on the move and your challenge allows manual entry, you can use our manual entry feature to input totals directly into Healthy Cities.
Check Your Time Zone Setting
If your time zone in Healthy Cities isn't correct, this could be causing your syncing issues. Double-check your time zone by following the steps below:
From the dashboard, tap the 3 horizontal bars in the upper left corner
Tap Settings
Scroll down to the time zone field and tap to adjust if needed
Need More Help?
If you’ve confirmed you have steps coming in at Garmin Connect’s website, you've connected Healthy Cities to the correct Garmin account, and you’re still having trouble syncing, please reach out to our Support Team.