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Troubleshooting
Troubleshooting
Find answers to common questions and solutions for syncing issues
15 articles
Contacting Healthy Cities Support
How Do I Contact Customer Support?
Syncing Issues
Health Connect isn't syncing to Healthy Cities
My Withings isn't Syncing to Healthy Cities
My iPhone (Health app) isn't Syncing to Healthy Cities
My Garmin isn't Syncing to Healthy Cities
My Fitbit isn't Syncing to Healthy Cities
My Apple Watch isn’t Syncing to Healthy Cities
Common questions
How Does My Stride Length Affect My Challenge?
I Am Missing Steps For a Day
What are Active Minutes and How Do I Earn Them?
Cycling FAQs
How Does Time Zone Affect My Challenges?
Issues Creating a Healthy Cities Account
I Forgot My Password. How Do I Reset My Password?
Troubleshooting Common Log in Issues
