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What should I do if my payment fails?

Updated over 5 months ago

If your payment process is unsuccessful and the order status updates to "Payment Unsuccessful," follow these steps to resolve the issue:

  1. Go to My Orders: Access the "My Orders" section in your account.

  2. Retry Payment: Find the order with the "Payment Unsuccessful" status and click on it to attempt the payment process again.

  3. Check Payment Details: Ensure that all payment details such as card number, expiration date, and CVV are entered correctly.

  4. Verify Card Status: Make sure that your card is active, has sufficient funds, and is not blocked for online transactions.

  5. Contact Bank or Card Issuer: If the payment continues to fail, contact your bank or card issuer to ensure there are no issues preventing the transaction.

  6. Contact Customer Support: If the issue persists, reach out to customer support for further assistance.

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