If you are new to Buzzbassador, you may be wondering: "What are these emails in my 'Email Templates' page?"
The Buzzbassador emails are another very important part of your ambassador program structure and onboarding flow. They are sent automatically on certain triggers, which you can learn about more below. These emails were incorporated into our app to attempt to make life easier for you: you no longer have to manually send a "You Got Accepted!" email when you add a new ambassador, and so on. These emails -- if turned on -- now just get sent automatically for you.
If you want even more email customization and the ability to do more with your ambassadors' email campaigns, make sure to check out our Klaviyo Integration!
If you want to learn how to edit these emails, check out this article. For now, we are just going to be covering what each email template is, and when it is sent.
What Are The Buzzbassador Email Templates?
"You're invited to apply"
The application invitation email is a more personal way to get your application form out there (compared to the landing page).
When it is sent: When you use the "Send Application Form" function to manually send your application form to someone via email. You can read more here about how to use that function.
"Your application was received"
The application received email is what is sent to your ambassador applicants when they submit their application (before it is accepted or declined). It is basically just a way to let your ambassador applicants know that their application was submitted successfully, and that you will be getting back to them soon with an update.
When it is sent: When an ambassador applicant submits an application form successfully.
"Your application was accepted"
This is probably one of the most important emails we offer! The application accepted email is the first 'touch' you'll have with your ambassadors after they are accepted to your program. It is both a "congratulations" email, as well as an opportunity for you to provide your ambassadors with next steps and/or more information about the program they just joined.
'Your application was rejected"
The application rejected email is what is sent to your ambassador applicants when you decide to reject (AKA "decline") their application to join your program. This is the email that is letting them know the ~bad news~ that they are unable to join your program. Make sure to let them down easy!
When it is sent: When you reject an ambassador applicant's application.
"You've been imported"
The import notification email is what is sent to your imported ambassadors (in other words, the ambassadors that don't fill out your application form, but instead are added through the import process). You could use this email to tell your newly imported ambassadors about what Buzzbassador is, why you are importing them to this system, or if they're completely new, you can use it just like you use the application accepted email (to inform them about the program they just joined).
When it is sent: When you import ambassadors using the import function. You can read more here about how to import ambassadors.
"You got a sale"
The referral earned email is what is sent to your ambassador at the time a customer places an order at your store using the ambassador's referral code or affiliate link. This is the email that is letting them know that they have earned a referral and generated a sale!
When it is sent: When an ambassador's referral code/affiliate link is used to place an order.
"You've been paid"
The payment sent email is what is sent to your ambassador when you have paid their due payouts (or ready commissions) via PayPal, OR marked a payment as paid in the Payout List. This will signify to the ambassador that their payout has been sent, and they should be receiving (or should have recently received) their payout. You can read more about how to pay your ambassadors in this article.
When it is sent: This email is sent once an ambassador's payout is marked as paid OR paid via PayPal
"Your settings changed"
The settings changed email is what is sent to your ambassador when their program settings have been changed. This email will just signify to the ambassador that you have made recently made changes to their referral code, referral discount rate, discount code, discount rate, or commission rate.
When it is sent: When an ambassador's program settings have been changed by the merchant. Program Settings that trigger this email template are: discount code, discount rate, referral code, referral code discount rate, and commission rate. Here are some examples of actions that will trigger this email:
Changing the program tier that an ambassador is assigned to
Editing one or more settings in an ambassador's current program tier
Changing an ambassador's referral code (by clicking the yellow pencil/edit icon in the ambassador log. Learn more here.)
Any more questions? Reach out to our support team! Send us a chat at the bottom right corner of your app window, or email us at firstname.lastname@example.org.