If you are new to Buzzbassador, you may be wondering: "What are these emails in my 'Email Templates' page?"
The Buzzbassador emails are another very important part of your ambassador program structure and onboarding flow. They are sent automatically on certain triggers, which you can learn about more below. These emails were incorporated into our app to attempt to make life easier for you: you no longer have to manually send a "You Got Accepted!" email when you add a new ambassador, and so on. These emails -- if turned on -- now just get sent automatically for you.
If you want even more email customization and the ability to do more with your ambassadors' email campaigns, make sure to check out our Klaviyo Integration!
If you want to learn how to edit these emails, check out this article. For now, we are just going to be covering what each email template is, and when it is sent.
What Are The Buzzbassador Email Templates?
The application invitation is a more personal way to get your application form out there (compared to the landing page).
When it is sent: When you use the "Send Application Form" function to manually send your application form to someone via email. You can read more here about how to use that function.
This is probably one of the most important emails we offer! The application accepted email is the first 'touch' you'll have with your ambassadors after they are accepted to your program. It is both a "congratulations" email, as well as an opportunity for you to provide your ambassadors with next steps and/or more information about the program they just joined.
The import notification email is what is sent to your imported ambassadors (in other words, the ambassadors that don't fill out your application form, but instead are added through the import process). You could use this email to tell your newly imported ambassadors about what Buzzbassador is, why you are importing them to this system, or if they're completely new, you can use it just like you use the application accepted email (to inform them about the program they just joined).
When it is sent: When you import ambassadors using the import function. You can read more here about how to import ambassadors.
The application received email is what is sent to your ambassador applicants when they submit their application (before it is accepted or declined). It is basically just a way to let your ambassador applicants know that their application was submitted successfully, and that you will be getting back to them soon with an update.
When it is sent: When an ambassador applicant submits an application form successfully.
The application rejected email is what is sent to your ambassador applicants when you decide to reject (AKA "decline") their application to join your program. This is the email that is letting them know the ~bad news~ that they are unable to join your program. Make sure to let them down easy!
When it is sent: When you reject an ambassador applicant's application.
Any more questions? Reach out to our support team! Send us a chat at the bottom right corner of your app window, or email us at firstname.lastname@example.org.