Find answers to common questions about Stadium Pass subscriptions, order fees, swag fulfillment, and account features.
📦 PRICING AND SUBSCRIPTION QUESTIONS
Can we upgrade to a different Stadium Pass later?
Yes! You can upgrade your Stadium Pass at any time. We’ll prorate the cost based on your current billing cycle.
Does my Stadium Pass subscription include the cost of swag?
No. Your Stadium Pass subscription provides access to the features included in your plan. Swag products, gift budgets, and applicable fulfillment or shipping costs may be charged separately.
Can I add an extra logo or Admin seat to my current Stadium Pass?
Yes. The number of logos and admin seats is unlimited with every Stadium Pass.
Why is payment collected annually upfront?
Onboarding, catalog design, and setup require close collaboration. Paying annually upfront allows us to give you uninterrupted support and a seamless setup experience.
💰 SERVICE FEES, TAXES, AND FULFILLMENT COSTS
When does the 15% Stadium service fee apply?
The 15% service fee generally applies to eligible gifting or distribution orders on free-trial accounts or accounts using the legacy Gifting Basic package.
Paid Stadium Pass subscriptions waive this service fee.
The fee is separate from the cost of the swag itself. Applicable taxes and fulfillment costs may still apply.
You can review the fee in your order summary before completing an order.
For details, read 👉Stadium Service Fee.
How much does it cost to ship swag kits from the Stadium warehouse?
Fulfillment fees depend on the destination and your subscription status.
Shipment type | Fulfillment fee |
Domestic US kit without a paid Stadium Pass | $20 per kit |
Domestic US kit with a paid Stadium Pass | Free |
International kit shipped from the US | $99 per recipient for eligible kits valued at $100 or less |
These fees cover applicable handling, packing, and shipping. International shipments and other fulfillment arrangements may have additional costs.
For details about pre-purchased inventory, read this article 👉 Shops With Pre-Purchased Swag.
How are taxes calculated?
Taxes depend on the order and applicable tax requirements. Tax charges may appear separately from the gift budget, service fee, and fulfillment costs.
Review the order summary before completing your purchase to see the estimated charges for your order.
QUICK SUMMARY
Self-orders (recipient pays): Based on the recipient’s billing zip code
Sender-paid orders: Based on NYC tax rate (8.875%)
➡️ Taxes are applied in addition to the 15% service fee.
Are service fees and fulfillment fees the same?
No. These are separate charges:
Service fee: A platform fee that may apply to eligible gifting or distribution orders on accounts without a paid Stadium Pass.
Fulfillment fee: A charge for handling, packing, and shipping physical swag or kits. The fee depends on the shipment and applicable plan benefits.
A paid Stadium Pass waives the applicable service fee and includes free domestic kit fulfillment under the terms described above. Other shipping and fulfillment charges may still apply.
📦 Swag Inventory and Shop Reconciliation
How does reconciliation work for pre-purchased inventory used in Shops?
Whenever a recipient gets an item from your pre-purchased inventory — whether they redeem it using your allocated budget (gifting) or pay for it themselves in your shop (self-pay / direct purchase) — we reconcile it the same way: you're reimbursed the list price of the item, minus Stadium's fulfillment fee, credited to your Wallet.
Because the item is already yours (you paid to produce or purchase it), you can set the list price at whatever you like, as long as it clears the applicable minimum. This reimbursement is separate from the e-commerce revenue-share model, which applies to non-pre-purchased catalog items sold through an approved e-commerce shop.
What counts as ‘activity’ for swag storage?
The following actions count as inventory movements under the applicable quarterly activity rules:
Sending inventoried swag through kits.
Shipping inventoried swag in bulk.
Redeeming inventoried swag through Stadium Shops.
Restocking inventory.
Sending swag items to Stadium.
Each qualifying action counts as one movement, regardless of the quantity or product type.
Check your applicable inventory terms to understand how activity affects your swag storage.
What is included in the on-demand swag catalog?
Stadium Pass plans include different features for managing branded swag and shops. Available catalog items and on-demand design options depend on your plan.
For example, the Shops Pass includes access to Global Print-On-Demand Swag and Gift Shops, while the Swag Pass adds swag storage, inventory management, and swag kits.
We’ll create a core collection for your brand, and you can select 30 free items from our additional on-demand catalog.
If you ship internationally, we’ll also curate items for each country beyond our standard global offerings.
Visit the 👉Stadium Pricing Page to review current benefits and compare plans.
👩🏻💻 ADDITIONAL ADMIN SUPPORT
What is a Customer Success Manager (CSM)?
A Customer Success Manager provides dedicated, strategic support to help your organization get more value from Stadium. Support arrangements and included services depend on your plan and agreement.
The Enterprise Pass includes a dedicated Customer Success Manager.
Can I have a CSM if I'm not on the Enterprise Pass?
Customer Success support may be available through a separate arrangement, depending on your plan and agreement. Contact the Stadium sales team to confirm availability and pricing.
Visit the 👉Stadium Pricing Page and select TALK TO SALES to discuss your needs.
🎟️ Compare Stadium Passes
Explore the current features and benefits of each Stadium Pass:
Need more help? Contact us via CHAT / SEND AN EMAIL TO ✨hi@bystadium.com
Explore Stadium's Premium Features: Try it free for 30 days, then upgrade to a paid Stadium Pass. 💰View pricing or 🗓️ request a demo with our account specialist.