Need to add recipients to your live Kits order or purchase extra seats in advance? This guide walks you through the process, whether you're adding email addresses for specific recipients or securing additional seats for future use.

This article includes sections

Purchasing Extra Seats Without Assigning Recipient Emails
Adding Recipients and Purchasing Extra Seats (If Needed)

Step-by-Step Guide to Adding Additional Seats to Your Kit Order

Navigate to the Kits & Items Page
- Expand the Sidebar Menu (if collapsed)
  - Click on the left-facing arrow ( ˂ ) at the top-left corner of the sidebar to expand the navigation menu.
    (If the menu is already expanded, you can skip this step.)
- Navigate to Kits & Items
  - In the sidebar menu, locate and click on "Kits & Items" to access your kits and send items page.

Locate Your Kit

On the Kits & Sent Items page, click the LIVE kit you want to check.

Filter Kits by Owner (For Company Workspace Users)

If you have permission to access and manage shared kits, you can use the OWNED BY filter to view kits created by other users in your company Workspace.
Here's a step-by-step guide for the complete steps: 👉How to Filter Kits by Owner (For Company Workspace Users)

Access the Kits Order Dashboard

On the Kits dashboard, go to the SENT GIFTS tab.
Click on the active order to expand the drop-down menu and then click on ADD RECIPIENTS.

Or Open the Order Details Page

Alternatively, click VIEW ORDER to open the Order Details page..

From the order details page, click on the ADD RECIPIENTS button.

Purchasing Extra Seats Without Assigning Recipient Emails

If you don’t have recipient email addresses yet, you can purchase extra seats in advance.

Enter the Number of Extra Seats

In the Recipient Quantity field, enter the total number of seats you wish to purchase.
If sending to multiple countries, make sure to allocate the correct count per country.
Click NEXT to proceed.

Send Invitation Email

Choose whether you want to send or skip the invitation email to the recipient, then click NEXT.

Select Payment Method

Choose or add your preferred payment method from the options provided.
Click CONTINUE to proceed.

Process Payment

On the order summary section, click "PAY NOW."

Confirmation Message

A confirmation message will appear indicating that the recipient's email has been successfully added. On this page, you will also have the option to download your order invoice and view the payment breakdown.

Your available seats will be updated on your order details page.

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Adding Recipients and Purchasing Extra Seats (If Needed)

Adding Recipients When Available Seats Are Not Enough

If the total number of recipients exceeds available seats, you will need to purchase additional seats.

Adjust the Recipient's Quantity

The system will show an error message:
"Total recipient count should match with the extra recipients added."
To proceed, enter the number of extra seats in the RECIPIENT QUANTITY field.

Proceed To The Next Steps

Adding Recipients When No Seats Are Available

If no seats are available, enter the total number of additional recipients to match the number of emails added.

The system will update and display the number of extra seats required for payment.
Click NEXT to proceed.

Send Invitation Email

Select whether you want to send or skip the invitation email to the recipient, then click NEXT.

Select Payment Method

Choose or add your preferred payment method from the options provided.
Click CONTINUE to proceed.

Process Payment

On the order summary section, click "PAY NOW."

Confirmation Message

A confirmation message will appear indicating that the recipient's email has been successfully added. On this page, you will also have the option to download your order invoice and view the payment breakdown.