If you’re looking to request design changes, update mockups, or customize existing swag collections on your Stadium account, this guide will walk you through every step. Whether you’re adjusting product colors, updating logos, or fine-tuning a collection created by our Swag Design Team, we’ll show you how to submit your changes easily through the Pastel feedback dashboard.
This article includes sections:
☰ Step-by-Step Guide on How to Request Design Changes for Your Swag Mockups and Collections
🎥Demo Video
🧠 Understanding Your Collection's Status
The steps for requesting design changes vary slightly depending on your collection's current status:
IN DESIGN (🟡):
Your collection is currently being crafted by our design team. Once the initial mockups are ready, you'll receive an email notification and your status will update to MOCK-UPS READY.
MOCK-UPS READY (🟠):
Your mockups have not yet been approved. You'll see REQUEST CHANGES and APPROVE DESIGNS buttons directly on the collection card. Changes made will apply to the current order.
DESIGN READY (🟢):
Your mockups have already been approved, and your order may be in production. You can still request design changes, but they will apply to future orders only — not the current order in progress.
What items appear in the design feedback tool
When you submit a request, you'll be directed to Pastel — Stadium's design feedback tool. Keep in mind:
Items with a pencil (✏️) icon on Stadium can be edited directly using the Customizer tool. These items will not appear in Pastel.
Items without a pencil icon are managed by Stadium's Swag Design Team and will appear in Pastel for you to leave feedback on.
🚀Access Your Swag Collections
Navigate to Your Swag Page
Expand the Sidebar Menu (if collapsed)
Click on the left-facing arrow ( ˂ ) at the top-left corner of the sidebar to expand the navigation menu.
(If the menu is already expanded, you can skip this step.)
Navigate to Swag
In the sidebar menu, locate and click on "Swag" to access your swag page.
Access SAVED DESIGNS
Click the "VIEW BY COLLECTION" button.
On the SAVED DESIGNS page, you will see all the swag collections in your account, including the mock-ups for a swag collection, bulk order, and requested swag mock-ups.
🔍Filter Swag Collections by Owner (For Company Workspace Users)
If you have permission to access and manage shared swag designs, you can use the OWNED BY filter to quickly view swag designs and swag lockers created by specific users within your company Workspace
💡 Note: The OWNED BY filter will only appear if the Workspace contains swag designs and swag lockers created by multiple users.
Follow the steps in this article for the complete steps: 👉How to Filter Swag Collections by Owner
Check the Status of The Collection
Scroll through your saved designs and choose collections that are in the "DESIGN READY" state.
📥Requesting Design Changes Through the Swag Design Team
If you want to:
Request edits that the Customizer Tool doesn’t allow
Modify a core swag collection created by Stadium’s design team
You can submit a request directly to our Swag Design Team depending on your collection's status:
MOCK-UPS READY:
Click the REQUEST CHANGES button directly on the collection card or via the three-dot menu.
DESIGN READY:
Click the three-dot menu (⋯)
For the collection: Select Request Design Changes
Select Request Design Changes
After clicking on the Request Changes button, read the instructions carefully and click CONTINUE.
You'll be directed to your "Your Designed Swag" page in Pastel.
A prompt will ask for your name and email address so Stadium's Swag Design Team knows who submitted the request.
Enter your details and click Continue.
Request Changes via Pastel Dashboard
After you log in, you can leave comments on the changes you want for your swag mockups.
If you have multiple items in your swag collection, you will still see all items in the Pastel link, as in the example below.
Browse Your Mockups
Scroll through the page to view all of your available product mockups.
To preview an item in a larger view, use the Browse / Comment toggle at the bottom of the screen:
Click the toggle to switch to Browse mode (commenting is temporarily disabled).
Click on any image to view it in a larger preview.
Click the toggle again to switch back to Comment mode when you're ready to leave feedback.
Leave Comments on Products
While in Comment mode, click directly on the product — or on the specific area of the mockup — that you'd like to update.
A comment box will appear. Type your feedback. Be sure to include:
The product name
Detailed instructions for the design team
Example: "Please adjust the logo placement and follow the brand guidelines provided in the attached PDF."
To attach a file (such as a logo, brand guide, or reference image):
Click the attachment (📎) icon in the comment box.
Select your file and press Enter to upload it.
Optionally, add labels or emojis to your comment for additional context.
Click Post Comment when you're done.
On the success message, you can click on the View button to see the full details of your feedback and edit it if necessary.
Repeat the 'Leave comments on products' steps for each product you'd like to update before moving on.
Submit Your Review
Once you've finished leaving comments on all the products you'd like to update, click Finish review in the top-right corner of the screen.
A "Finish reviewing this canvas" pop-up will appear. Select Request changes.
Optionally, enter any additional notes in the Additional comments (optional) field.
Click Submit review to finalize your submission.
A green confirmation message, "Successfully requested changes on this canvas", will appear at the bottom-left of the screen, confirming your request has been sent.
➕ Need to Submit Additional Changes?
If you'd like to add more feedback after submitting your initial review:
Click on the mockup again and leave a new comment.
Click the Reviewed button in the bottom-right corner of the screen.
From the pop-up, click Add another review and repeat the commenting and submission process.
📌 What to Expect After Submission
Once your request is submitted, the Stadium design team will review and update the mockups accordingly.
You'll receive email notifications from Pastel when the status of your comments is updated (for example, when a request moves to "In Review").
Once the revisions are complete, you'll receive a separate email from Stadium's design team with updated mockups for the products you requested changes on.
Click the Pastel link in that email to review the updated mockups.
Turnaround time varies depending on the complexity of the requests, with most taking up to 5 business days to return.
👨🏼💻 Track and Manage Your Requests in Pastel
You can monitor the status of all your design change requests directly in Pastel at any time.
On the Pastel page, click the Comments button at the bottom-left of the screen.
Click Status to filter your comments. This shows how many requests are currently in each stage:
Active: Newly submitted, awaiting review
In Progress: Your design team is actively working on these
In Review: Under review before being finalized
Resolved: Completed requests
Click on any status to view the related comments and updates.
If you have follow-up feedback or additional instructions on an existing thread, click Reply on the relevant comment to continue the conversation
👍 Approve the Updated Designs
Once all of your requests have been marked as Resolved:
Return to your Swag page in Stadium.
Locate the updated collection and review the revised mockups.
When you're satisfied with the designs, click APPROVE DESIGNS to confirm the updates to your swag collection.
✏️Customizing Automated Designs
Customize Specific Products Using Customizer
If you only need to update a specific product, you can use the Customizer Tool:
Click the pencil icon ✏️ next to the item you want to edit.
Make your desired changes (e.g., upload a new logo, change text, or adjust colors).
For a full walkthrough, check this article:
Need more help? Contact us via CHAT / SEND AN EMAIL TO ✨hi@bystadium.com
Explore Stadium's Premium Features: Try it free for 30 days, then upgrade to a paid Stadium Pass. 💰View pricing or 🗓️ request a demo with our account specialist.