Introduction
You can access AI Transcription profiles within your operation through System Administrator > AI Navigator > AI Analysis. For operational access to AI products and AI Transcription profiles, please contact your project manager.
Setup
Go to the AI Navigator menu.
Click on the AI Analysis section.
Click the "Add New Profile" button.
To create AI Transcription profiles, click the "New" button in the upper right corner.
Under the "Profile Settings" heading, there are "Application" and "Settings" tabs.
The text reads: "Select the AI application you want to set up."
"CX Insights" and "AI Transcription" options are available.
Select "AI Transcription."
Click the "Next" button.
In the "Profile Settings" stage, enter the following information:
Profile Name: Enter a name for the profile.
Activation Toggle Area: Use this option to enable or disable call transcription.
Location: Select the location where queues will be managed.
Queue List: Select the queues from which transcriptions will be taken.
Language: Select the language of the transcriptions.
Click the "Save" button.
4. Tips and Best Practices
Ensure that profile names are descriptive.
Make sure you select the correct queues and language.
You can create multiple profiles for different queues and languages.
A queue can only be assigned to one AI Transcription profile.
5. Related Features
CX Insights: Used to visualize call analytics and gain insights. AI Transcription and CX Insights cannot be active simultaneously.