Product Updates
Learn about the features previously released by CCS
Management of Logoff Agent's Teams and Queues
Missing Finish Codes Management
Whatsapp Catalog
Two-Way File Sharing with HTTP Chat API
Anonymous Number Management
DTMF Input with "*" in IVR Variables
Chat-Temporary Custom Variables
Submitting Evaluation Results with HTTP Chat API
Adding Emoji Selection Among Chat Evaluation Types
Viewing Tag History in Call Records
Viber ChatBots Integration
Chat-Defining the Queue Order Announcement
Adding More Than One Question to the End-of-Chat Evaluation
Supervisor (V3) New Features
Announcement management for web services
Automatic Callback feature to achieve a superior customer satisfaction
Correct phone number format validation for each country using the phone element in the scripter.
Set the visibility of the call information table on the scripter to match privacy requirements
Call/Chat Tag Statistics Report - Tree View
Arrange popup duration for custom status to notify agents accordingly
Set how long the notification remains on the screen once the status duration is exceeded
Define bulk DNIS
Whatsapp Template Messages
New Agent Screens
Parked Chat History and Last Park Agent
Offer Your Customers a New WebChat Experience with Carousel!
Make use of the scipter in manual outbound calls
More system variables can be inserted into scripter texts now
Delay default appointment time and date values per the duration you set
Ringback tone set up
Queue Scripter Report
Enjoy flexible campaign management with Call Pausing
Using call and agent variables in queue scripters
Integrating Network Signal Indicator and Alert Module on Agent Screen
Your customers are just a click away with Click2Connect!
Make Your Quality Assessments Efficient
Managing custom Call Variables in WebURL Menu
Set limits for the available dates to schedule in campaign calls
Authentication App for more flexible OTP use
Using custom call variables in inbound scripter
Tagged Active Call Information in Agent Screen
DTMF Forms to collect PCI-Compliant data
The agent only call recording to comply with the regulations.