Product Updates
Learn about the features previously released by CCS
Management of Logoff Agent's Teams and Queues
Missing Finish Codes Management
Whatsapp Catalog
Two-Way File Sharing with HTTP Chat API
Anonymous Number Management
DTMF Input with "*" in IVR Variables
Chat-Temporary Custom Variables
Submitting Evaluation Results with HTTP Chat API
Adding Emoji Selection Among Chat Evaluation Types
Viewing Tag History in Call Records
Viber ChatBots Integration
Chat-Defining the Queue Order Announcement
Adding More Than One Question to the End-of-Chat Evaluation
Supervisor (V3) New Features
Announcement management for web services
Automatic Callback feature to achieve a superior customer satisfaction
Correct phone number format validation for each country using the phone element in the scripter.
Set the visibility of the call information table on the scripter to match privacy requirements
Call/Chat Tag Statistics Report - Tree View
Arrange popup duration for custom status to notify agents accordingly
Set how long the notification remains on the screen once the status duration is exceeded
Define bulk DNIS
Whatsapp Template Messages
New Agent Screens
Parked Chat History and Last Park Agent
Offer Your Customers a New WebChat Experience with Carousel!
Make use of the scipter in manual outbound calls
More system variables can be inserted into scripter texts now
Delay default appointment time and date values per the duration you set
Ringback tone set up
Queue Scripter Report
Enjoy flexible campaign management with Call Pausing
Using call and agent variables in queue scripters
Integrating Network Signal Indicator and Alert Module on Agent Screen
Your customers are just a click away with Click2Connect!
Make Your Quality Assessments Efficient
Managing custom Call Variables in WebURL Menu
Set limits for the available dates to schedule in campaign calls
Authentication App for more flexible OTP use
Using custom call variables in inbound scripter
Tagged Active Call Information in Agent Screen
DTMF Forms to collect PCI-Compliant data
The agent only call recording to comply with the regulations.
Artificial Intelligence-Supported Messaging
Scripter Approval Feature
Bulk Modification of Chat Busy Permission
Access Control List (ACL) - User Guide
AHT Tracking Report
TTS Usage Report
Repetitive Caller Report
Retrigger scripters to avoid missing call data
Interaction Analyzer: An Agent Assistan Application
Interaction Analyzer: An AI Quality Management Application
DTMF Form Announcements
CX Insights for AI-powered automatic interaction analysis
Click2Connect Product
Real-Time Tracking For Chat Data: New Wallboard Development
New Evaluation Type in Click2Connect: NPS
ICR Editor Feature for the Click2Connect Product
Noise Suppression: Background Noise Control for Agents
Feature to Retrieve End-User Location for Click2Connect Call and Chat
Front/Rear Camera Switching Feature in Video Calls
Quality Control
AI-Powered Call Transcription for CX Insights
Advanced Call Records
Click2Connect Automatic Widget Launch
Customize the Ringtone in the Chat Channel
Tags Page
Incoming Calls
Queues
Contacts
Dialplans
Admin Activities
System Admin > Applications Renewed Pages
Convert an Ongoing Voice Call Between an Agent and End-User to a Video Call
Sentiment and Solution Provided per Interaction Categories
Renewed Record Listening Screen For CX Insights
AI-Powered Call Transcription for Enhanced Quality Control
CX Insights Interaction Categories Table Filters
Frequency filter in CX Insights Category Cloud
New Parameters In CX Insights
Outlook Support Now Available in Our Email Product
CX Insights Profile Management
AI Transcription Profile Management
Push Notification-Based Auto-Close Warning Message Feature
Addition of New Chat Metrics to the Supervisor Screen
Integration of WhatsApp Location Sharing Feature into the ICR Flow
AI Dictionary for auto-correcting transcription
Analysis Scope Definition in CX Insights
Forwarded Emails Are Now Processed by the Platform
Agent Campaign Performance (v2)
Email Channel – Subject Visibility and Sender Name Features
New Features Added to Chat Satisfaction Surveys
Device and Browser Tracking Added to the Click2Connect Call Channel
AI Analysis of the Last Call of the Callee
Increase your campaign efficiency by reaching more contacts easily with answering machine detection.
Showing attendants in which the announcements are being used.
AI-Powered Messaging in Email Chats
Click2Connect Call: Automatic Start Link
New Campaigns Module User Guide
Introduction to New Campaigns Module
Preview Dialer Guide
Working Hours User's Manual
Supervisor Campaign Notifications Screen