Product Updates
Learn about the features previously released by CCS
By Halil and 3 others4 authors106 articles
- Management of Logoff Agent's Teams and Queues
- Missing Finish Codes Management
- Whatsapp Catalog
- Two-Way File Sharing with HTTP Chat API
- Anonymous Number Management
- DTMF Input with "*" in IVR Variables
- Chat-Temporary Custom Variables
- Submitting Evaluation Results with HTTP Chat API
- Adding Emoji Selection Among Chat Evaluation Types
- Viewing Tag History in Call Records
- Viber ChatBots Integration
- Chat-Defining the Queue Order Announcement
- Adding More Than One Question to the End-of-Chat Evaluation
- Supervisor (V3) New Features
- Announcement management for web services
- Automatic Callback feature to achieve a superior customer satisfaction
- Correct phone number format validation for each country using the phone element in the scripter.
- Set the visibility of the call information table on the scripter to match privacy requirements
- Call/Chat Tag Statistics Report - Tree View
- Arrange popup duration for custom status to notify agents accordingly
- Set how long the notification remains on the screen once the status duration is exceeded
- Define bulk DNIS
- Whatsapp Template Messages
- New Agent Screens
- Parked Chat History and Last Park Agent
- Offer Your Customers a New WebChat Experience with Carousel!
- Make use of the scipter in manual outbound calls
- More system variables can be inserted into scripter texts now
- Delay default appointment time and date values per the duration you set
- Ringback tone set up
- Queue Scripter Report
- Enjoy flexible campaign management with Call Pausing
- Using call and agent variables in queue scripters
- Integrating Network Signal Indicator and Alert Module on Agent Screen
- Your customers are just a click away with Click2Connect!
- Make Your Quality Assessments Efficient
- Managing custom Call Variables in WebURL Menu
- Set limits for the available dates to schedule in campaign calls
- Authentication App for more flexible OTP use
- Using custom call variables in inbound scripter
- Tagged Active Call Information in Agent Screen
- DTMF Forms to collect PCI-Compliant data
- The agent only call recording to comply with the regulations.
- Artificial Intelligence-Supported Messaging
- Scripter Approval Feature
- Bulk Modification of Chat Busy Permission
- AHT Tracking Report
- TTS Usage Report
- Repetitive Caller Report
- Retrigger scripters to avoid missing call data
- DTMF Form Announcements
- Click2Connect Product
- Real-Time Tracking For Chat Data: New Wallboard Development
- New Evaluation Type in Click2Connect: NPS
- ICR Editor Feature for the Click2Connect Product
- Noise Suppression: Background Noise Control for Agents
- Feature to Retrieve End-User Location for Click2Connect Call and Chat
- Front/Rear Camera Switching Feature in Video Calls
- Quality Control
- Advanced Call Records
- Click2Connect Automatic Widget Launch
- Customize the Ringtone in the Chat Channel
- Tags Page
- Incoming Calls
- Queues
- Contacts
- Dialplans
- Admin Activities
- System Admin > Applications Renewed Pages
- Convert an Ongoing Voice Call Between an Agent and End-User to a Video Call
- Sentiment and Solution Provided per Interaction Categories
- Renewed Record Listening Screen For CX Insights
- AI-Powered Call Transcription for Enhanced Quality Control
- CX Insights Interaction Categories Table Filters
- Frequency filter in CX Insights Category Cloud
- New Parameters In CX Insights
- Outlook Support Now Available in Our Email Product
- CX Insights Profile Management
- AI Transcription Profile Management
- Push Notification-Based Auto-Close Warning Message Feature
- Addition of New Chat Metrics to the Supervisor Screen
- Integration of WhatsApp Location Sharing Feature into the ICR Flow
- AI Dictionary for auto-correcting transcription
- Analysis Scope Definition in CX Insights
- Forwarded Emails Are Now Processed by the Platform
- Agent Campaign Performance (v2)
- Email Channel – Subject Visibility and Sender Name Features
- New Features Added to Chat Satisfaction Surveys
- Device and Browser Tracking Added to the Click2Connect Call Channel
- AI Analysis of the Last Call of the Callee
- Increase your campaign efficiency by reaching more contacts easily with answering machine detection.
- Showing attendants in which the announcements are being used.
- AI-Powered Messaging in Email Chats
- Click2Connect Call: Automatic Start Link
- Introduction to New Campaigns Module
- Preview Dialer Guide
- Working Hours User's Manual
- Supervisor Campaign Notifications Screen
- AI Connector User Guide
- Chat Analysis in CX Insights
- CX Insights for AI-powered automatic interaction analysis
- Customer History Tab in the Agent Screen
- Visual IVR Assistant
- Video Call Tagging Feature is Now Live!
- The Failed Login Attempts Report is now available!
- Video Call Quality Evaluation and Appeals