With the published development, a section has been added on the MT screen where the values and status messages related to the connection can be seen instantly during an active call.
Thus, interruptions in the internet connection during the call will be instantly visible to the customer representative and necessary actions will be taken.
When clicking on the status message such as Regular Connection, the average ping and last ping values are displayed instantly.
When the Info icon is clicked, the pop-up seen in the screenshot below opens, in this section, the suggestion section about the connection and the connection status are displayed on the graphic instantly.
Signal Status Warning Messages |
Problem Connection status is shown when instant ping exceeds 350ms. |
Irregular Connection status is shown when instant ping exceeds 250ms. |
Instant ping Up to 249ms showing Regular Connection status. |