You can find related articles from the list below.

Note: The following features and modules may vary according to the authorization settings of the operation.

By clicking the Edit button in the upper right corner of the dashboard, you can select the relevant components according to the data you want to monitor and add them to the relevant columns.

By clicking the zoom icon in the upper right corner of all tables on the dashboard, you can expand the relevant table and view more data as follows.

In addition to the default dashboard created by the system, you can create 2 customizable dashboards.
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By clicking the "New Dashboard" button on the right side of the dashboard name, you will be directed to the "Layout" page, after making the necessary adjustments and saving, your new dashboard will be created.

With the Agents filter we added, you can now select the representatives you want and send messages in bulk.
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In addition, you can send messages by selecting Queue and Team as multiple.

From the SL and AR sections, you can determine the color thresholds according to the values ​​on the indicator chart according to the process of your operation.
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Status, SL-AR Avg. You can activate the automatic selection feature by clicking the operation button on the far right of the table and selecting the transition time to be 3 or 10 seconds from the screen that opens.

You can filter the agents that are System Chat Busy or Agent Chat Busy via the Alerts filter in the status table.

You can now filter representatives by making multiple selections from the Agent filter in the status table.

You can now collectively view the Queue and Team information with the representative from the Status table, Queue and Team columns.
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Outgoing Call Attempt column has been added to the Status table, you can follow the display of the related data according to the Queue data here.

Total Breaks, Total Extras, Total Chats, Average Chats and Number of Chats columns have been added to the status table, where data about Chat are included.

With this feature, you will now be able to listen to the representative and perform your operations on the supervisor pages.
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When you check the "Continue listening to the agent in the background" box on the Listen Agent pop-up and close the pop-up, a widget like the one below will appear. You can move this widget to the four corners of the page by dragging and dropping it.

You can exit the listening mode, turn off the sound or open the listen to the representative pop-up with detailed information via the widget, in addition, you can minimize the widget in order to use the screens more efficiently.

Now, reserve and normal status change transactions can be done on a single screen.
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According to the status of the representative, if he is in a status other than Talking, the following screen opens and if desired, a status change can be made by typing a message to be sent to the representative.

If the agent changes to Talking status, the screen automatically changes to Reserve Status, and you can set the status you want the representative to automatically switch to after the agent's call ends.
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Additionally, you can now send a message to the agent when setting a reserve status.

Added Table Settings section where columns can be customized to Queue statistics and Interval section.
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From here you can change the order of the columns, add-remove or fix the column you want to see as fixed in the leftmost corner, these changes will be saved in your browser settings.

We have added the Wall Board feature to the new supervisor dashboard, in this area we have listed the important metrics that should be followed according to your call center operation.
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You can add or remove the relevant metrics you follow according to your operation from the transaction section in the upper right corner of the table.

Added Chat Answered, Rejected Chat, Number of Parks and Chat Timeout columns to the Queue Statistics table, which contains data about Chat.

Chat Accept, Chat Reject, Chat Timeout, SL Chat columns have been added to the Interval table, where data about Chat are included.

The sorting feature has been added to the Performance screen in the Dashboard, Status table.
On this table, you can view the Incoming, Outgoing and Efficiency values ​​of the agents.

The feature of filtering by active campaigns has been added from the campaign page.

With the development we have published, you can personally change their places and follow the campaign more easily by clicking the drag-and-drop icon in the upper left corner of the tables on the Campaign page.

On the left section of the new supervisor Account Representative page, you can see the number of instant representatives according to their status and filter the representatives according to the status you have chosen.
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In addition, you can make multiple selections and filtering by Agent, Queue and Team.
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As in the dashboard, you can view the performance of general representatives and send messages in bulk.

A pop-up screen has been added to the Call and Chat Quality Evaluation Objection page, showing detailed information about the evaluation.

From this screen, you can view the notes related to the evaluation objection and make an evaluation by clicking the Evaluate Objection button.

You can now add tags from the Active Chats page and view the tag printed on the agent or ICR.

Table settings feature, where columns can be customized, has been added to Call, Chat and Video Call listing pages.

From here you can change the order of the columns, add-remove or fix the column you want to see as fixed in the leftmost corner, these changes will be saved in your browser settings.

You can reach the Chat Quality Evaluation Objection Page through the new V3 supervisor with the development we have published.
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On this page, you can list the evaluation objections made about the chat, view the details, evaluate the objections or cancel the objection.