This article explains how to log in to Call Center Studio, complete two-factor authentication (2FA) when it is enabled for your account, and reset a forgotten password.
Logging in
Open the Call Center Studio website. The login screen is displayed as soon as the website opens.
Enter your credentials:
Email Address: Enter your registered email address.
Password: Enter your password. Passwords are case-sensitive.
After entering your credentials and, if applicable, the 2FA code, click Login. On successful login, you are redirected to the Call Center Studio dashboard.
Two-factor authentication (2FA)
If OTP is enabled for your account, you are prompted to enter a verification code after entering your login credentials. There are three authentication types:
E-mail: You are asked to enter the verification code sent to your email address.
SMS: You are asked to enter the verification code sent to your mobile phone.
Authenticator App: With an authenticator app installed on your browser or mobile phone, scan the QR code and enter the generated code within the given time.
Resetting a forgotten password
Click the Forgot Password link and enter the email address to which the reset instructions will be sent.
Follow the instructions in the email to reset your password. Enter your new password, then enter the same password in the confirmation field.
Troubleshooting login issues
If you cannot log in, check that your email address and password are correct.
Make sure you have a stable internet connection.
For further assistance, contact the support team via the help section.
Security tips
Do not share your password with anyone.
Update your password regularly.
Always log out on public or shared devices.