Reports
Reports
MT Interval Status Performance Report
Agent Call Performance Report
Team Performance Report
Call Queue Performance Report
Call Center Studio CX Insights: Effective Prompt Creation Guide (User-Defined Categories)
CX Insights User-Defined Categories
CX Insights User Guide
General Chat Traffic Report
Call Detail Report
Call Transfer Report
General Call Traffic Report
Voicemail & Callback Request Calls Report
Call Tag Statistics Report
Call Queue Interval Performance Report
Queue Scripter Report
Abandoned Calls from Queues
Rejected Calls On Queue Report
Queue Based Satisfaction Survey Score Report
Hunt Group Performance Report
Agent Call Performance Summary Report