C-Cube has set up an online support to answer more efficiently the questions of the entrepreneurs using the interface. It’s jointly linked to this user guide since the Getting Started section and the chat bubble are the two other support options available. Several video links are available to facilitate the integration of the procedures and the different functionalities.
(A) Select Getting Started in the menu options. This will redirect you to the image above. You can configure and learn the basics by yourself with this short configuration guide.
Every white box takes you to the options of this feature offered by C-Cube. For example, the enterprise configuration allows you notably to change the logo and/or the company information while the preferences tour directs you towards a video link that explains the complete procedure and the link to change the preferences.
(B) Click on the bubble at the bottom right, then on Send us a message. This allows you to send a message directly to the C-Cube platform to a support technician. The response time is usually less than 10 minutes.
It’s also possible to consult all the conversations you had with support up until the most recent one.