How to Access Cactus Support Resources
At Cactus, we provide multiple ways to get help when you need it. Whether you're looking for quick answers through chat, in-depth guides in our Knowledge Hub, or step-by-step video tutorials, you can easily find the support you need right within the platform.
1. Chat Support
For immediate help, Cactus offers Chat Support through different locations, depending on the page you’re on:
On Most Pages: Chat Support can also be found in the menu under 'Contact Support' (bottom left corner of the screen). Simply click on it to open a support window.
On Some Pages: Such as the Account Setting page and Dashboard, you can find the chat icon in the bottom right corner, represented by a green Cactus icon. Click it to connect with a support representative for real-time assistance.
2. Knowledge Hub
The Knowledge Hub provides in-depth articles and tutorials covering every feature of the Cactus platform. It is the go-to resource for self-guided learning:
Where to Find It: The Knowledge Hub can be accessed on certain pages in the left-hand menu at the bottom, labeled 'Knowledge Hub'. The Knowledge Hub can also be found in the chat support tool.
What It Covers: Our articles explain each feature in detail, including sections on how to use the Quick Analysis, input sections, result pages, and more. You can search for specific topics to find exactly what you need.
3. Video Tutorials
We also offer Video Tutorials on each input and result pages, that visually walk you through each part of the platform, making it easy to follow along:
Where to Find It: On relevant pages, you’ll see a 'Watch Tutorial' link in the left-hand menu under your username (bottom left). Click on this to view step-by-step guides on how to use specific features.
What It Includes: Depending on the page you when you click the Watch Turorial page, these tutorials cover everything from entering inputs to analyzing results, providing a practical, visual demonstration of how to use the platform effectively.
Why Use Our Support Resources?
Real-Time Help: For instant responses, use our Chat Support feature found in the bottom-right corner or in the left-hand menu under 'Contact Support'.
Detailed Guides: For self-guided learning, head to the Knowledge Hub to explore articles on each feature and page.
Hands-On Tutorials: For a more visual guide, watch our video tutorials under 'Watch Tutorial' in the menu.
We’re here to ensure you get the most out of Cactus, whether you need quick help or want to explore our features in depth.