When you open a money account, we need to know it's really you. That's a normal step, and it means we can open the right wallets for you and look after the account.
Here's how
Open the Calen app, or sign in at https://calen.finance, and start the verification steps on the screen.
Take a photo of your ID, such as a passport or national ID. Use good light, and make sure the name matches what you entered.
If we ask for a liveness check, follow the prompts so we can see it's you, not a photo of a photo.
If you're opening a Nigerian naira wallet, we may also ask for a BVN.
Submit, then wait. Verification often takes from a few minutes to a couple of business days.
Good to know: You can still sign in while this is going on. You may need to wait until verification is finished before you can add or send money.
Quick tip: If we need a bit more, we'll tell you in the app or by email. You only need to update the part that needs correcting, not the whole form again.
What's next: Once you're verified, see What's next after you create your account, and How to add money.