A few small habits make a big difference. We build protections into Calen. You still have an important part to play: a strong sign-in, a private PIN, and a quick message to us if something looks off.
Here's how
Use a password you only use for Calen. Make it long, with a mix of letters, numbers and symbols. A password manager makes this much easier. You'll see any rules on the screen when you create or change it. To change it later, go to Settings, then Security, then change password.
Turn on two-factor authentication. After your password, we ask you to confirm it's you with an authenticator app or an SMS code, especially on a new device. Go to Settings, then Security, then two-factor authentication. Keep any backup codes somewhere safe, offline and private.
Set a PIN, and keep it to yourself. The app uses a PIN when you send or convert money. Set or change it in Settings, then Security, then PIN. We'll never ask you for it.
Turn on Face ID or a fingerprint in the app, in Settings, then Security. It's quicker than typing a password every time.
Have a look at your activity now and then. If you see a login or a payment you don't recognise, change your password, sign out, and contact us straight away.
A few more habits that help
Keep your phone, your computer, and the Calen app up to date.
Don't install software that lets someone else control your screen just because a caller or a message asked you to.
Try not to sign in on a shared or public computer. If you have to, sign out when you're done.
For money movements, prefer a network you trust over public Wi-Fi.
Open Calen by typing https://calen.finance yourself, or by using the official app from the App Store or Google Play. Don't sign in through a link in an unexpected email, text or chat.
Good to know: If you think someone else knows your password, change it now, sign out, and follow What to do if you think your account has been compromised.
Quick tip: Do steps 2, 3 and 4 today, even if you're in a hurry. They take a couple of minutes.
What's next: See How to turn on two-factor authentication, Face ID and biometric login, Your Calen PIN, and What Calen will never ask you.