Your PIN is how the app checks it's really you when you send or convert money. It's different from two-factor authentication. 2FA helps protect sign-in. Your PIN confirms actions in the app.
On a business account, you may also be asked for a PIN on the web dashboard when you send or convert money.
Here's how to set or change it
Sign in to the Calen app, or the business dashboard.
Go to Settings, then Security, then PIN.
Follow the prompts. You'll see any rules, such as length, on the screen.
Choose a PIN that isn't easy to guess, and try not to reuse one from another app.
If you forget it, or think someone else knows it
If you can still sign in, go to Settings, then Security, then PIN, and reset it. We'll ask you to confirm it's you first.
If you can't sign in, or you think someone has used your PIN, open in-app chat or email support@calen.finance, and follow What to do if you think your account has been compromised.
Good to know: We'll never ask you to read your PIN out, or to send it by email, text or chat. Don't enter it on a page or in a chat you reached from a message. Cover the screen if you're entering it in public.
Quick tip: Treat your PIN like a password. Don't share it with anyone, including someone who says they work for Calen.
What's next: See What Calen will never ask you, How to turn on two-factor authentication, and How to protect your Calen account.