As your team grows or changes, you may need to adjust the level of access different members of your team have within your platform. CampusESP offers flexible admin levels so each member of your team has the exact level of access they need. Learn about our different levels of admin access and how to adjust a user's admin privileges.
Understand account types and levels of access
You have a few different options when granting admin privileges to users in your platform.
User types
CampusESP has three main user types: Administrator, Parent, and Student.
Administrator: Users who work at your institution and have admin access in CampusESP. Administrators can be FERPA Admins, Content Admins, or Platform Admins.
Parent: The majority of your users. Parents can access the portal and will receive newsletters and scheduled emails. Parent accounts cannot be granted admin privileges.
Student: Students at your institution. Students accounts do not have full functionality in the platform, and will not receive newsletters or scheduled emails. The Student user type is largely reserved for use with CampusESP's FERPA Management module.
Admin levels
Level of access | Description | Eligible user types |
🎓 FERPA Admin | Can look up students' FERPA information | Administrator, Student |
📝 Content Admin | Cannot access the admin area, and can only create posts and events from the parent-facing side of the portal | Administrator |
⚙️ Platform Admin | Has full access to the admin area | Administrator |
If your institution does not use CampusESP for FERPA Management, the FERPA Admin setting will not provide any functionality.
Adjust a user's Admin privileges
Navigate to the Users page
From the admin area, navigate to the Users page by clicking into the Users area. The Users page will open by default. If you're coming from another page in the Users area, you can click Users in the left sub-menu. You can also navigate directly to the Users page by visiting https://[your-portal-url].campusesp.com/admin/users.
The Users page shows a list of all users in your platform. You can use the Order by dropdown to sort them by name, email, and activity.
Select an existing user
Click a user's name to access their profile.
NOTE: If a user hasn't yet set their name on their profile, only their email address will display.
If the user you're looking for isn't listed on the first page, you can use the search bar to find their profile using their name, email, phone number, or any of your custom profile fields.
Add a new user
If an account doesn't exist for the team member you want to make an admin, you'll have to add them as a user. From the Users page, click the Add New User button in the top right.
On the New User page, add your team member's information. An email address is required to create their account, but you can also add optional information such as their first and last name, or any communities you'd like them to join.
Click the Create User button to create their account.
NOTE: For security purposes, please wait until after your team member has confirmed their account and set a password to adjust their admin privileges.
Adjusting privileges
From the user's profile, click the lock (🔒) icon to access their User Type and Security Details. Here you can adjust their account type and what level(s) of access you'd like them to have. Be sure to update both their user type and level of admin access.
Click the Save Changes button to update their admin privileges. Your user's admin privileges will immediately reflect the changes you selected!