Sometimes a user may request they no longer receive emails from your portal. CampusESP makes it easy for you to honor this request! Learn to navigate a user's profile, impersonate their account, and adjust their notification preferences to unsubscribe them from communications.

From the admin area, navigate to the Users page by clicking into the Users area. The Users page will open by default. If you're coming from another page in the Users area, you can click Users in the left submenu. You can also navigate directly to the Users page by visiting https://[your-portal-url].campusesp.com/admin/users.

The Users page shows a list of all users in your platform. You can use the Order by dropdown to sort them by name, email, and activity.

Click a user's name to access their profile.

If the user you're looking for isn't listed on the first page, you can use the search bar to find their profile using their name, email, phone number, or any of your custom profile fields.

From the user's profile, click the Impersonate User button to impersonate their account and view the portal from their perspective. See our article on impersonating users for more information.

While impersonating a user, click the person (👤) icon in the upper-right, then choose Edit Notification Preferences.

From the My Notification Settings page you can update their notification preferences. To unsubscribe a user, we recommend updating all of their notification settings to prevent them from receiving all future emails:

Click Save Preference to save their updated notification settings. Be sure to stop impersonating their account to return to your view of the Admin area!