If an advertisement you’ve created isn’t appearing as expected, there are a few common causes to check. This guide walks through the most likely reasons so you can quickly identify and resolve the issue.
Confirm the campaign is enabled
First, make sure the campaign associated with your advertisement is active.
Navigate to your campaign
Verify that
Is this campaign enabled?is checked
If the campaign is not enabled, the advertisement will not display regardless of any other settings.
Check the campaign’s active dates
If your campaign has Active From or Active Until dates set, confirm that the current date falls within that range.
If the current date is before the start date, your ad won't display yet
If the current date is after the end date, your ad will no longer display
If no dates are set, the campaign will remain active as long as it is enabled.
Verify user targeting
Advertisements will only display to users who match the campaign’s targeting criteria. If you're looking at a portal or newsletter from your own account, check the following:
Does your account match the selected targeting filters?
Do any users in your portal actually meet the targeting criteria you selected?
If your account doesn't match the selected targeting criteria, you won't be able to see the ad from your own account. If no users match your selected targeting, the advertisement won't display for anyone.
Confirm content zone placement
Make sure the advertisement is assigned to the correct content zone for where you expect it to appear.
Double-check the selected content zone (e.g.,
portal-newsfeedvs.portal-communityzones and placement)If using a custom newsletter, confirm the template includes an advertisement block and the advertisement’s content zone matches the custom zone name in the template
Check priority levels
If multiple advertisements target the same users and appear in the same content zone, only one will display. In these cases:
The advertisement with the higher priority (lower number) will be shown
Lower-priority (higher number) ads may not appear at all
If your ad isn’t showing, check whether another campaign with higher priority is competing for the same placement.
Still not seeing your advertisement?
If you’ve checked all of the above and your advertisement still isn’t displaying, walk through our Create an Advertisement article for full details on each step of the process. Don't hesitate to reach out to us at support@campusesp.com if you're still having trouble and we can take a look for you.