When you submit a poll response by text, CampusKnot replies with a confirmation:
"Your response for Poll [unique poll ID] was successful!"
If you receive an error message instead, find it below to see what it means and how to fix it.
Message you received | What it means | What to do |
"Your phone number is not linked to a CampusKnot account. Please make sure you created an account and that your phone number is entered properly." | The number you're texting from doesn't match the number on your account. | Log in on a web browser, go to your Profile and open Account Settings, then confirm or update your phone number. Text from that number. |
"The 4-digit identification number is not valid. Please verify that the poll identification number is correct." | The poll ID at the start of your message is wrong or mistyped. | Check the 4-digit code currently on screen (for example, 9I6K), start your message with it, add your answer, and send it to the number shown on screen. |
"Poll [Poll ID] has ended, and your response was not received." | The poll closed before your text arrived. | Nothing to fix by text. Talk to your instructor, they can reopen the poll for you. |
"Your CampusKnot subscription has expired. To continue participating, you must renew your subscription." | Your subscription ended and no free trial or pilot is active on your account. | Renew from a computer, tablet, or iPad web browser. In-app purchases aren't supported. Follow the steps in How to Purchase a CampusKnot Subscription. |
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