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👋 Haven’t heard back from a brand? Let us know.

Find out what to do if a brand or hiring manager hasn’t responded after matching with you on Candid, how to share feedback and how our team can support you throughout your hiring journey.

Written by Izzy (Head of Community)

We know how frustrating it can feel when a conversation goes quiet especially when you’ve taken the time to share your experience, ask questions and explore whether a role could be the right fit.

At Candid we work closely with the hospitality brands using our platform to help create a better recruitment experience for everyone involved.

💬 What should I do if a brand has gone quiet?

If you’ve:

✅ Matched with a brand

💬 Started a conversation with a hiring manager

đŸ„‚ Been progressed in the process

⏳ Haven’t heard anything for a while.

Please let us know.

You can send us a message through the chat and share what’s happened. We’ll take a look and support where we can.

💛 Why your feedback matters

One of our biggest goals at Candid is to help improve how recruitment works across hospitality.

That means creating a better experience for candidates and helping employers understand what great communication looks like throughout the hiring journey.

Your feedback helps us spot where things can be improved, have the right conversations with our brand partners and continue building a recruitment process that works better for everyone.

đŸ€ We’re here to help

We’re not here to point fingers, we’re here to make things better.

So if something doesn’t feel right during your Candid journey, please tell us.

Your experience matters and your feedback helps us keep raising the bar across the industry.

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