Account Management

Information about how to manage your Caption Pro account.

Chris Emmerson avatar
Written by Chris Emmerson
Updated over a week ago

The account management page allows you to download the latest version of the software, renew, cancel and see the status of your subscription.

You can navigate to the account management page by clicking on the 'account' button in top right corner of the website.

You can also navigate to the account management page from within the Caption Pro app by clicking on the application menu (caption-pro menu on mac) and selecting 'Manage Account'. 

Account Status

The Account Status shows you whether or not your account is active.

If you have cancelled your subscription or your trial has ended and you would like to renew your subscription then you will need to do so before you can continue using the software.

Download Clients

You can download the latest versions of the software by clicking on the appropriate link on the account management page which look like this:

These links are kept up to date with the most recent versions, so if you're having any trouble with your software's auto updating, please download and reinstall the software from these links.


In order to subscribe / re-subscribe to Caption Pro directly from the account management page you must selecting the 'resume subscription' button. Alternatively, you will be prompted to renew your subscription when logging into the app if attempting to do so from an inactive account. 

You will then be prompted to enter your payment details. Doing so and selecting 'subscribe' will complete your purchase and you will have immediate access to the software. You will also be sent an email invoice confirming the payment.

Changing Payment Details

If you wish to change your payment details you can select the 'manage payment details with stripe' button on the 'account' tab.

Cancelling Subscription

You can cancel your subscription by clicking on the 'cancel subscription' button on the account management page. 

This will immediately end your subscription. In order to continue using the software after this point you will need to resubscribe. 

Your account may be deleted, along with any active projects, user uploaded content and your facial recognition database once you have cancelled. Typically we will keep this available for a month or so in case you wish to resubscribe. 

Agency Account management

If you are an account administrator for a 'team' or 'agency' account then you will have access to additional tabs on the left hand side of the account management page. Here is a video showing you some of the key features of the agency dashboard:

Team Management

The Team management page allows you to do a number of things:

  • Add new users

  • Monitor user/agency usage

  • Limit user usage

  • Allocate admin privileges 

It is important to note that if one of your users reaches their face processing limit, (even if they have un-exported images left in their project) they will be immediately ejected from the software and they will not be able to log back in until an administrator for the account has increased their limit. 

It is therefore recommended that face processing limits are set with enough leeway for editors to complete an entire project. 

Face Database Management

The Face Database tab allows admins to manage the entire face database of their agency. We have a dedicated article outlining all of the features and functionality of this section of the dashboard here.


If you have any questions about you account and need to contact anyone, or if you have a problem, would like to extend your free trial or claim a refund, please get in contact with us by emailing or chat to us via the chat widget on our website or in-app and one of the team will be in touch to help as soon as possible.

Did this answer your question?