The account management page allows you to download the latest version of the software, renew, cancel and see the status of your subscription.

You can navigate to the account management page by clicking on the link in the footer of the website (highlighted in red in the image above). 

You can also navigate to the account management page from within the Caption Pro app by clicking on the application menu (caption-pro menu on mac) and selecting 'Manage Account'. 

Account Status

The Account Status shows you whether or not your account is active.


If you have cancelled your subscription or your trial has ended and you would like to renew your subscription then you will need to do so before you can continue using the software.

Download Clients

You can download the latest versions of the software by clicking on the appropriate link on the account management page which look like this:

These links are kept up to date with the most recent versions, so if you're having any trouble with your software's auto updating, please download and reinstall the software from these links.

Subscribing

In order to subscribe / re-subscribe to Caption Pro directly from the account management page you must selecting the 'resume subscription' button. Alternatively, you will be prompted to renew your subscription when logging into the app if attempting to do so from an inactive account. 

You will then be prompted to enter your payment details. Doing so and selecting 'subscribe' will complete your purchase and you will have immediate access to the software. You will also be sent an email invoice confirming the payment.

Changing Payment Details

If you wish to change your payment details you will need to cancel your current subscription and resubscribe with your new card details.

Cancelling Subscription

You can cancel your subscription by clicking on the 'cancel subscription' button on the account management page. 

This will immediately end your subscription. In order to continue using the software after this point you will need to resubscribe. 

Your account may be deleted, along with any active projects, user uploaded content and your facial recognition database once you have cancelled. Typically we will keep this available for a month or so in case you wish to resubscribe. 

Agency Account management

If you are an account administrator for a 'team' or 'agency' account then you will be given the option to click 'manage account' next to your associated team name:

Selecting 'Manage Agency' in the above image would take you to your agency management page:


The agency account management page allows you to do a number of things:

  • Add new users

  • Monitor user/agency usage

  • Limit user usage

  • Allocate admin privileges 

It is important to note that if one of your users reaches their face processing limit, (even if they have un-exported images left in their project) they will be immediately ejected from the software and they will not be able to log back in until an administrator for the account has increased their limit. 

It is therefore recommended that face processing limits are set with enough leeway for editors to complete an entire project. 

How we calculate processed faces

Any faces that get picked up by the software count as 'faces processed', even if Caption Pro can't name the individuals, or their names are not used in a caption. It is recommended that to avoid the unnecessary processing of background faces, a reasonable 'max faces processed' limit is set by users during project creation. More information about this can be found in our article: Filtering people / faces

Support

If you have any questions about you account and need to contact anyone, or if you have a problem, would like to extend your free trial or claim a refund, please get in contact with us by emailing support@caption-pro.com call us on 0207 157 9832 or chat to us via the chat widget on our website or in-app and one of the team will be in touch to help as soon as possible.

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