FIN is trained on all things Carebility — from login issues to reporting questions — but training AI is always a work in progress!
You can ask things like:
“I can’t log in — what do I do?”
“How do I see who’s completed their courses?”
“Can I skip a video or speed it up?”
FIN can guide you through most common issues anytime — day or night.
If it doesn’t quite hit the mark, you can ask for human assistance or check out the articles FIN suggests — you’ll likely find your answer there or in another related help article.
🕔 When FIN AI is On Duty
Our support team is here live during normal business hours, Monday–Friday, 8am–5pm CT. We also observe all major holidays, so during those times, FIN will be your go-to guide until our team returns.
Outside of that time — after 5pm CT, before 8am CT, and on weekends — our friendly assistant FIN AI steps in to help.
What Fin (Our AI Chat Assistant) Can and Can’t Do
What Fin (Our AI Chat Assistant) Can and Can’t Do
For any of the items listed below, please ask to speak with a human agent.
Change a user’s role (e.g., Supervisor to Admin)
Merge accounts
Reactivate or deactivate users
Add/Remove users