FIN is trained on all things Carebility — from login issues to reporting questions — but training AI is always a work in progress!
You can ask things like:
“I can’t log in — what do I do?”
“How do I see who’s completed their courses?”
“Can I skip a video or speed it up?”
FIN can guide you through most common issues anytime — day or night.
If it doesn’t quite hit the mark, you can ask for human assistance or check out the articles FIN suggests — you’ll likely find your answer there or in another related help article.
🕔 When FIN AI is On Duty
Our support team is here live during normal business hours, Monday–Friday, 8am–5pm CT. We also observe all major holidays, so during those times, FIN will be your go-to guide until our team returns.
Outside of that time — after 5pm CT, before 8am CT, and on weekends — our friendly assistant FIN AI steps in to help.
Important Tips When Communicating with Fin AI
Important Tips When Communicating with Fin AI
Share exact error messages or alerts. If you see an error or alert of any kind, let Fin know exactly what the message says. This helps narrow down the issue faster.
Tell Fin where you’re working. Let Fin know if you’re using the Carebility mobile app or the web version.
Include your device details. Sharing whether you’re on a phone, tablet, or computer (and the type of device, if possible) helps with troubleshooting.
Be as specific as possible. The more detail you provide, the better Fin can assist or route the issue if needed.
Providing clear details helps Fin give you more accurate answers and ensures issues are resolved as quickly as possible.
What Fin (Our AI Chat Assistant) Can and Can’t Do
What Fin (Our AI Chat Assistant) Can and Can’t Do
For any of the items listed below, please ask to speak with a human agent.
Change a user’s role (e.g., Supervisor to Admin)
Merge accounts
Reactivate or deactivate users
Add/Remove users