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Getting Started

Everything you need to get going.

2 authors35 articles
How to Register Your Carebility Account
Signing in with a Creative Solutions accountUsers logging in to the Creative Solutions organization can log in using their employee ID or email address.
🔐 How to Reset Your Password After Registration💡 When to Use This Guide: You’re seeing an “Invalid password” or similar error, or You’ve forgotten your password
🔐 Resetting Passwords for Your UsersCreating a password for your learners
🎯 Trouble Getting a Password Reset Link?Not getting your reset password email, or want to change the email in Carebility?
How to Update Your Email and Manage Account Settings
Understanding Course Unlock Timing in Your Learning PathWhen do courses unlock
Certificate AvailabilityLocating course certificates (user instructions)
Submitting Support RequestsWhether you prefer email or our chatbot, we’re here to help!
Clearing Cache & CookiesClearing cache
Carebility Courses and Continuing Education (CE) CreditsContinuing Education
One Account, Multiple Employers: How Carebility Supports Multi-Agency LearnersMore than one Carebility account
Support Hours & ResourcesFinding help in Carebility and hours of operation
🎥 Why Some Classes Let You Skip, Speed Up, or Fast-Forward (and Others Don’t) 🚀 | 🐢Increasing video speed
Troubleshooting Interactive Course Issues in Carebility (xAPI)A guide to help you complete interactive courses, specifically- What is Dementia: Etiology and Treatment, SharePoint Navigation 101, Facebook Expectations, & Creative Solutions – Guided Care Portal
How Carebility Uses AIHow AI is used in Carebility
Viewing Courses in Other LanguagesAdjust your display language within Carebility by updating your profile settings. Listen in Spanish, French, Tagalog, or Vietnamese
Navigating Your Learner DashboardThis training will guide you through the dashboard and help you get started using Carebility.
What FIN AI Can DoHow AI responds to your chat
System AlertsYou're seeing this message because there's an active system announcement for your environment. These banners help communicate important updates or alerts.
Why am I getting login errors after resetting my password?
Creating a Carebility-Approved PasswordPassword Criteria
Understanding How Creative Solutions Dayforce API Syncs User Data to CarebilitySyncing information from your HR platform to Carebility
Why You Might Not Be Receiving Carebility Emails (and How to Fix It)This article explains why you may not be receiving Carebility emails—like invitations or password resets—and how to fix it.
Why Your Users Might Not Be Receiving Carebility Emails (for API-Integrated Clients) 📧🔧This article explains why you may not be receiving Carebility emails—like invitations or password resets—and how to fix it.
How to Add the Carebility App to Your DeviceHow to get access to the Carebility app
Button Not Visible or Hard to Click on a Tablet?For users who can’t see or click buttons on a tablet because part of the screen is hidden.
Accessing Company Policies and ProceduresHow to find and access your saved organization documents.
First-Time Login: How to Access Your Carebility AccountTroubleshooting first time login
Staying on Track: Carebility Email AlertsThis article explains why learners receive Carebility email notifications, what each notification means, and how reminder emails help users stay on track with training due dates.
Why You Might Be Seeing a 500 Internal Error on a Shared DeviceLearn why a 500 Internal Error can happen on shared computers or tablets and how to quickly fix it by logging out fully or using an incognito/private browser window.
Why Am I Being Assigned the Same Course Again?If you’re seeing a course assigned that you recently completed, you’re not alone — and there’s usually a simple explanation.
Why You Might See “You Don’t Have Access to Anything”If you log in to Carebility and see a message saying “You don’t have access to anything,” it usually means your account is not currently active.
Carebility AI Coach™: Overview & PurposeLearn how Carebility AI Coach provides real-time, policy-based guidance to support staff during care and improve consistency across your organization.
Navigating Your Learning Path and Completing CoursesLearn how to navigate your Learning Path in Carebility, including how to start courses, track progress, understand due dates, and access additional training in the library.