Skip to main content

Getting Started

Everything you need to get going.

How to Register Your Carebility Account
Signing in with a Creative Solutions accountUsers logging in to the Creative Solutions organization can log in using their employee ID or email address.
🔐 How to Reset Your Password After Registration💡 When to Use This Guide: You’re seeing an “Invalid password” or similar error, or You’ve forgotten your password
🔐 Resetting Passwords for Your UsersCreating a password for your learners
Welcome Course - How to navigate Carebility Courses!This Article explains Course navigation for users and key Carebility course features!
🎯 Trouble Getting a Password Reset Link?Not getting your reset password email, or want to change the email in Carebility?
How to Update Your Email and Manage Account Settings
Understanding Course Unlock Timing in Your Learning PathWhen do courses unlock
Certificate AvailabilityLocating course certificates (user instructions)
Submitting Support RequestsWhether you prefer email or our chatbot, we’re here to help!
Clearing Cache & CookiesClearing cache
Carebility Courses and Continuing Education (CE) CreditsContinuing Education
One Account, Multiple Employers: How Carebility Supports Multi-Agency LearnersMore than one Carebility account
Support Hours & ResourcesFinding help in Carebility and hours of operation
🎥 Why Some Classes Let You Skip, Speed Up, or Fast-Forward (and Others Don’t) 🚀 | 🐢Increasing video speed
Troubleshooting xAPI Courses in CarebilityA guide to help you complete interactive courses, specifically- What is Dementia: Etiology and Treatment, SharePoint Navigation 101, Facebook Expectations, & Creative Solutions – Guided Care Portal
How Carebility Uses AIHow AI is used in Carebility
Viewing Courses in Other LanguagesAdjust your display language within Carebility by updating your profile settings. Listen in Spanish, French, Tagalog, or Vietnamese
🧭 Navigating the SharePoint Navigation CourseCompleting the SharePoint Navigation course
What FIN AI Can DoHow AI responds to your chat
System AlertsYou're seeing this message because there's an active system announcement for your environment. These banners help communicate important updates or alerts.
Why am I getting login errors after resetting my password?
Creating a Carebility-Approved PasswordPassword Criteria
Why You Might Not Be Receiving Carebility Emails (and How to Fix It)This article explains why you may not be receiving Carebility emails—like invitations or password resets—and how to fix it.
Why Your Users Might Not Be Receiving Carebility Emails (for API-Integrated Clients) 📧🔧This article explains why you may not be receiving Carebility emails—like invitations or password resets—and how to fix it.