Getting Started
Everything you need to get going.
By Ethan and 1 other2 authors39 articles
- How to Register Your Carebility Account
- Signing in with a Creative Solutions accountUsers logging in to the Creative Solutions organization can log in using their employee ID or email address.
- đ How to Reset Your Password After RegistrationđĄ When to Use This Guide: Youâre seeing an âInvalid passwordâ or similar error, or Youâve forgotten your password
- đ Resetting Passwords for Your UsersCreating a password for your learners
- đŻ Trouble Getting a Password Reset Link?Not getting your reset password email, or want to change the email in Carebility?
- How to Update Your Email and Manage Account Settings
- Understanding Course Unlock Timing in Your Learning PathWhen do courses unlock
- Certificate AvailabilityLocating course certificates (user instructions)
- Submitting Support RequestsWhether you prefer email or our chatbot, weâre here to help!
- Clearing Cache & CookiesClearing cache
- Carebility Courses and Continuing Education (CE) CreditsContinuing Education
- One Account, Multiple Employers: How Carebility Supports Multi-Agency LearnersMore than one Carebility account
- Support Hours & ResourcesFinding help in Carebility and hours of operation
- đĽ Why Some Classes Let You Skip, Speed Up, or Fast-Forward (and Others Donât) đ | đ˘Increasing video speed
- Troubleshooting Interactive Course Issues in Carebility (xAPI)A guide to help you complete interactive courses, specifically- What is Dementia: Etiology and Treatment, SharePoint Navigation 101, Facebook Expectations, & Creative Solutions â Guided Care Portal
- How Carebility Uses AI For CoursesHow AI is used in Carebility
- Viewing Courses in Other LanguagesAdjust your display language within Carebility by updating your profile settings. Listen in Spanish, French, Tagalog, or Vietnamese
- Navigating Your Learner DashboardThis training will guide you through the dashboard and help you get started using Carebility.
- What FIN AI Can DoHow AI responds to your chat
- System AlertsYou're seeing this message because there's an active system announcement for your environment. These banners help communicate important updates or alerts.
- Why am I getting login errors after resetting my password?
- Creating a Carebility-Approved PasswordPassword Criteria
- Understanding How Creative Solutions Dayforce API Syncs User Data to CarebilitySyncing information from your HR platform to Carebility
- Why You Might Not Be Receiving Carebility Emails (and How to Fix It)This article explains why you may not be receiving Carebility emailsâlike invitations or password resetsâand how to fix it.
- Why Your Users Might Not Be Receiving Carebility Emails (for API-Integrated Clients) đ§đ§This article explains why you may not be receiving Carebility emailsâlike invitations or password resetsâand how to fix it.
- How to Add the Carebility App to Your DeviceHow to get access to the Carebility app
- Button Not Visible or Hard to Click on a Tablet?For users who canât see or click buttons on a tablet because part of the screen is hidden.
- Accessing Company Policies and ProceduresHow to find and access your saved organization documents.
- First-Time Login: How to Access Your Carebility AccountTroubleshooting first time login
- Staying on Track: Carebility Email AlertsThis article explains why learners receive Carebility email notifications, what each notification means, and how reminder emails help users stay on track with training due dates.
- Why You Might Be Seeing a 500 Internal Error on a Shared DeviceLearn why a 500 Internal Error can happen on shared computers or tablets and how to quickly fix it by logging out fully or using an incognito/private browser window.
- Why Am I Being Assigned the Same Course Again?If youâre seeing a course assigned that you recently completed, youâre not alone â and thereâs usually a simple explanation.
- Why You Might See âYou Donât Have Access to AnythingâIf you log in to Carebility and see a message saying âYou donât have access to anything,â it usually means your account is not currently active.
- Carebility AI Coachâ˘: Overview & PurposeLearn how Carebility AI Coach provides real-time, policy-based guidance to support staff during care and improve consistency across your organization.
- Navigating Your Learning Path and Completing CoursesLearn how to navigate your Learning Path in Carebility, including how to start courses, track progress, understand due dates, and access additional training in the library.
- Welcome Course - How to navigate Carebility Courses!Welcome to Carebility: This training will guide you through your Carebility account and how to effectively use our training resources.
- đ§ How to Log Into Carebility for the first timeFirst time users trying to log in
- Carebility WebinarsBrowse our Carebility webinars to stay up to date on compliance, clinical operations, and key healthcare industry topics, with access to both upcoming and on-demand sessions.
- Expected Discharge Score â What It Is and How to Use ItThe Expected Discharge Score tool is a free, interactive calculator that helps skilled nursing facility (SNF) teams understand what CMS expects a resident's functional mobility score to be at dischargeâŚ