You may see a message that says:
“User is outside the allowed geofence area for this organization.”
This means your organization requires you to be at an approved location (like your workplace) to access training.
What does this mean?
The app checks your location to confirm you are at your facility
You must allow location access on your phone
If you are not at the approved location, access will be blocked
👉 In simple terms: You need to be physically at your facility to access the workspace
How to fix it
Make sure you are at your facility
Turn on location services for the Carebility app
Reopen the app and try again
Enable location access
On iPhone:
Go to Settings
Tap Carebility
Tap Location
Select While Using the App
On Android:
Go to Settings
Tap Apps
Select Carebility
Tap Permissions → Location
Select Allow while using the app
Good to know
Your location is only checked when accessing the workspace
The app does not track your location in the background
Your progress will be saved if you leave the area
If you’re still having trouble, reach out to support and let them know the exact message you’re seeing 👍