💡 If you haven't read How Donna Displays Available Times Online, it may be helpful to do so before proceeding with this article.
Reasons are the appointment types available to your patients from the Online Booking widget placed on your practice's website.
⚡ When naming your Reasons, use terms your patients will easily understand
During onboarding, you selected the appointment reasons your patients can book online. However, things change and you may want to add, delete, or edit those reasons in the future.
First, go to Account Settings > Reasons
To Add a New Reason
Click Add New Reason
In the Create New Reason pop-up window, enter the Name and Duration and click Save
To Delete an Existing Reason
Select the existing reason you want to delete
Click the trash can button to permanently delete the reason
💡Tip: To temporarily turn off a reason, you can disable them vs deleting them by enabling the Set as hidden toggle on the existing reason
Select the reason you want to hide
Under the Booking Widget Settings, slide the Set as hidden toggle to the right
Remember to click Save!
To Edit an Existing Reason
Select the reason you want to edit
Click on the attribute you want to edit
Enter your modification(s) and click Save
You can also Edit the list of Practitioners Performing this reason by selecting or deselecting practitioners (which we have covered in another article)
Ready for the next step?
⚡ Find out How To Assign Practitioners To Reasons!