Eaglesoft does not have a ‘general office hours’ settings area, and requires you to define the schedules for each individual Practitioner.
To check that your Practitioner Schedules and their Office Hours are correct, please see the Eaglesoft guides below (with screenshots):
Regular Provider Hours and Colors in OnSchedule - https://pattersonsupport.custhelp.com/app/answers/detail/a_id/11279
Setup Custom Provider Hours for OnSchedule - https://pattersonsupport.custhelp.com/app/answers/detail/a_id/11395 (Custom Hours are for anything outside of normal working hours. For example, vacations, re-occurring days off, meetings, etc.)
Extra: Temporarily Changing Hours - https://pattersonsupport.custhelp.com/app/answers/detail/a_id/27451 (Changing Hours/Lunch for a Temporary Time Frame, Closing Office for a Day, Blocking Time for a Portion of Day)
Note: Please allow up to 15 mins for your PMS' data to sync over, if this is the first time your PMS is syncing to CareCru
Afterwards - To verify if your Provider Hours (‘Practitioner Schedules’) synced correctly to CareCru, please click this link: https://intercom.help/carecru/en/articles/3126098-carecru-how-to-verify-practitioner-schedules-are-syncing-correctly