Sometimes you may have a situation where two different suppliers have the same bank account (BSB and account number). This is not a typical situation, quite rare, but can be manually handled in Careflo.
The issue is that when Careflo packages up the payment file for processing it assumes that BSB and bank account number is unique and therefore bundles them together.
The solution is to review/update the two suppliers as follows:
Leave one supplier as is, the one with most transactions, so that the bank account details are correctly entered on the supplier.
Update the second supplier to remove the BSB and bank account number from the supplier which means it will be marked to be paid manually. You will see the manually paid suppliers in the Outstanding Payments screen.
All the other processing is the same (process invoice, approval, claim) but in payments they will be separated. The least frequent one will be paid manually and marked as paid in Careflo, see screenshots below.
Screenshot showing suppliers with empty bank details - Manual payment option:
After clicking "Manual Payment" simply enter the Payment Date:
